Commercial Operations Program Manager, Two Chairs
$111-150k
+ Equity
More information about location
In-house therapy, tailored to you
Be an early applicant
In-house therapy, tailored to you
501-1000 employees
Be an early applicant
$111-150k
+ Equity
More information about location
501-1000 employees
Company mission
To make mental healthcare more personal, customized, and effective.
Role
Who you are
- 5–8+ years of experience in GTM Ops, RevOps, or Marketing Ops
- Hands-on Salesforce administration experience (certification strongly preferred)
- Hands-on HubSpot administration experience (preferred)
- Experience integrating Salesforce with marketing automation, outbound, and analytics tools
- Strong analytical skills and the ability to design systems that reflect real business processes
- Proven ability to operate cross-functionally and influence without authority
- Comfort navigating ambiguity and translating complex GTM needs into practical execution
- Bonus: experience in healthcare, health plans, or B2B2C business models
What the job involves
- The Commercial Operations Program Manager will own and evolve Two Chairs’ commercial operating foundation across systems, data, and go-to-market workflows
- This role is responsible for translating commercial strategy into scalable execution by designing, administering, and continuously improving the tools, processes, and measurements that power payer, provider, and member growth
- Partnering closely with Sales, Marketing, Clinical Operations, and Analytics, this role ensures that go-to-market motions are operationally sound, measurable end-to-end, and aligned with clinical capacity and business priorities
- The Senior Manager, Commercial Operations serves as a connective tissue across teams, bringing clarity to complex GTM questions through data, automation, and thoughtful systems design
- While Salesforce, HubSpot, and outbound tooling are core to the role, the broader mandate is to <strong>build a durable, flexible commercial operating modelstrong> that enables faster experimentation, clearer accountability, and more predictable growth as Two Chairs scales
- As part of this investment, Two Chairs is engaging a senior commercial operations consultant to support near-term priorities while we conduct a thoughtful search for a long-term leader in this role
- Serve as primary administrator for Salesforce (Sales Cloud), including objects, fields, flows, validation rules, governance, and role hierarchies
- Administer and optimize HubSpot for marketing automation, lifecycle management, and nurture programs
- Own administration of sales outbound tooling
- Establish and maintain data hygiene standards, naming conventions, tagging, and documentation
- Own the integration layer between Salesforce, HubSpot, sales outreach tools, and web analytics
- Unify systems and data models to support payer, provider, and member GTM workflows
- Ensure accurate, reliable data flow between marketing, sales, and downstream operational systems
- Define and maintain MQL → SQL → pipeline → member start mappings
- Build and maintain MQL definitions and scoring models aligned to GTM strategy
- Develop dashboards for:
- Payer GTM performance
- Provider referral funnel
- Event and campaign ROI
- Partner with stakeholders to ensure reporting answers real business questions and drives action
- Own website operations and CMS updates (Webflow) to support faster, controlled GTM launches
- Enable test-launch-measure cycles for content, landing pages, and conversion paths
- Ensure web analytics and attribution integrate cleanly into Salesforce and HubSpot reporting
- Partner with Sales, Marketing, and Clinical Operations to align funnel mechanics with clinical capacity and care delivery realities
- Translate GTM questions into systems, automation, and reporting solutions
- Support enablement and change management as new workflows and tools are rolled out
- Salesforce, HubSpot, and outbound tools are cleanly administered, governed, and documented
- Stable, trusted integrations across SFDC, HubSpot, outbound tools, and web analytics
- Clear, shared definitions for MQLs, SQLs, pipeline stages, and member starts
- Executive-ready dashboards that accurately reflect payer and provider GTM performance
- Faster, more controlled website and campaign launches with measurable outcomes
- Increased confidence across teams in funnel data, reporting, and attribution
- A clear roadmap for continued commercial operations maturity as the business scales
Application process
- Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward
Our take
Two Chairs is a digital therapy platform that matches clients with therapists based on their medical history, preferences and goals. Unlike many digital-only tools, the company operates a network of physical clinics in the San Francisco Bay Area where patients can receive in-person consultations.
It's part of a growing generation of mental health startups that are seeking to disrupt a costly and highly fragmented sector of the healthcare industry. Two Chairs is focusing on matching as a key differentiator, as it believes finding a good match is the best leading indicator of success in therapy.
A core challenge for Two Chairs will be growing its brick-and-mortar footprint. Growing a network of physical clinics will be capital-intensive and not as scalable as digital alternatives (the company faces competition from the likes of Basis, Wisdo, Aura, and more). But the company has enjoyed considerable success in funding rounds, and its 2024 investment will be used to hire more therapists, expand into new territories, and finesse its technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$50m
SERIES C
Aug 2019
$21m
SERIES B
Total funding: $78m
Company benefits
- Comprehensive medical, vision, and dental for you and your family
- 401(k) plan
- Long Term Disability
- Basic Life Insurance
- Flexible Spending Accounts, including a $500 company contribution each year for your health
- Commuter Benefits
- Ample PTO, including a week long company winter holiday closure
- Paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Katz
(CEO & Founder)Having spent 2 years at McKinsey, they worked for Palantir for a further 2 years. They left their Enterprise Lead role in April 2016 to found Two Chairs 2 months later.
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