Operations Manager, Fixter
France, French Speaker
3 days a week in office (Angel, London)
Car maintenance booking platform
Job no longer available
Car maintenance booking platform
21-100 employees
Job no longer available
3 days a week in office (Angel, London)
21-100 employees
Company mission
Fixter's mission is to take the hassle out of looking after a car, by providing a complete, affordable, end-to-end service with a world-class customer experience.
Role
Who you are
- The team will all be French-speaking so you must speak French
- You are fluent in French
- At least a 2:1 degree from a top university
- 3+ years of experience, including work in consulting, a strategy/operations/commercial role at a startup, an in-house strategy function, or similar
- Some experience with people management in the past - preferably line management, but could also be leading projects or similar
- Able to use data to provide well reasoned answers to abstract problems and tell compelling stories that communicate key messages at all levels within an organisation
- Bias for action and delivery obsessed - we aren’t all about strategic thinking, we’re looking for someone with a track record of getting stuff done!
- Experienced user of Excel/Google Sheets
- Some experience with SQL and visualisation tools would be advantageous
What the job involves
- At Fixter we’re doing things differently. We want to turn the car maintenance industry on its head and we can’t do that by following the status quo
- To help us deliver on our vision, we are looking for a superstar Operations Manager to help us build a hyper-efficient, scalable operations engine for our UK business
- Reporting into our Head of Operations, in this role you will manage our Work Allocation and Customer Support functions for our French market (~3 FTEs) and will also be working to solve many of the businesses thorniest problems!
- If you are looking for a startup role with a broad scope and the potential to have a real impact from day one, this is it
- You will work closely with our Head of Operations, Tom Williams, to deliver a wide range of impactful work, including:
- Maximising the number of orders we complete: The Operations function is responsible for ensuring that as many orders as possible result in work being completed on that customer’s car. You will be working to minimise all forms of cancellation to ensure we are capturing as much value as possible
- Building a world class Customer Support function: You will be taking on our Customer Support team and will have the opportunity to formulate and deliver a new support strategy from the ground up
- Solving tricky problems and leading projects: As well as team leadership, you will be working to solve other complex problems within our business. This work could involve anything from conducting ad hoc analysis for our CEO, to leading a project on how we align processes between our teams in the UK and France
Salary benchmarks
Our take
Fixter is designed to liberate car owners from the stress of booking a high street garage service, supporting easier booking for MOTs, services and car repairs. Bringing together car industry specialists and state-of-the-art digital experts, it has created an offering that both supports independent garages and streamlines car maintenance for drivers.
The company's in-house mechanics personally select each garage it works with, directly negotiates prices with them, and reviews their services on clients' cars to maintain quality. As part of its service, Fixter also collects the vehicle at a location of a customer's choosing and returns it once the job has been completed, adding go tits hassle-free approach.
Since launching in 2017, Fixter has expanded to more than 100 towns and cities across the UK, and its 2022 acquisition by Renault Group will support expansion in France and other European countries in the years to come. With the car service, maintenance and repairs market worth around £30 billion per annum in the UK alone - and fairly untouched by the digital revolution - there is a wealth of opportunity on Fixter's horizon.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (1 round)
Nov 2016
$6.8m
SERIES A
Total funding: $6.8m
Company benefits
- A genuine, passionate, friendly and transparent culture (with regular socials - expect everything from laser tag to a pub quiz!) 🥳
- 25 days holiday, plus bank holidays 🌴
- Pension, Private Medical Insurance and training budget 📑
- Cool offices in the heart of London (Angel) 😎
- Flexible hybrid working (3 days per week in the office, 2 days per week from home and the opportunity to spend one month a year abroad!) 🌞
- MacBook laptop
- Discounts on all Fixter services! 👏
Company HQ
The Angel, London, UK
Leadership
Frédéric Dermer
(Deputy-CEO)Ex-Head of Product at BlaBlaCar, and has 20 years experience in entrepreneurship and product management.
Cristian Vrabie
(CTO)Experience in software development and technical directing. Previously Co-founder and Technical Director of Vocalux and everreach.
Limvirak Chea
(CEO)Previously worked at Google, AOL France and Eventbrite. Was CEO of streelife.com and has experience in angel investing and business development.
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