Revenue Operations Lead, Expedia Group
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Professional customer service skills, solutions-oriented mindset, desire to help through a positive approach and passion for the customer experience
- Advanced knowledge in the digital media and advertising industry, with a strong understanding of contract review
- Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly
- Commitment to data integrity and a proactive, problem-solving mindset
- Independently driven to learn new applications, technologies, and skills
- Ability to create detailed process flows and frameworks, to guide the adoption of change and ensure understanding
- Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease
- Experience training and coaching peers in areas of moderate complexity
- This role requires a Bachelor's degree and/or 4+ years previous experience in advertising, compliance and/or financial background
- 4+ years working in a global, multi-cultural organization
- English required (and for some positions a second language)
- Experience working with MS Office suite; intermediate to advanced Excel skills required
- Intermediate project management skills
- Experience with Salesforce, Google Ad Manager, Order Management Systems, Tableau and Oracle strongly preferred
What the job involves
- Are you passionate about optimizing revenue from an operations perspective? Join our dynamic, results-driven team at the forefront of contract review, and revenue and billing analysis within the global Media Solutions organization
- At Revenue Operations, our mission is to amplify advertising sales revenue across brands.
- We're looking for a proactive individual, eager to learn and contribute, with an emphasis on global collaboration, data integrity and efficiency. If this sounds like you, we want to hear from you!
- Evaluate complex advertising contracts and insertion orders, identifying and mitigating risks while driving solutions to challenges
- Serve as the primary contact for intricate, global RFPs/Tenders, overseeing the entire process end-to-end, through submission, and providing outstanding support
- Manage escalated requests for Display and Performance products via Salesforce with precision and punctuality, offering support where necessary
- Partner with relevant teams to address revenue-related challenges, ensuring we achieve our business goals and optimize revenue
- Address issues and business needs across Salesforce, Oracle, and Adobe Sign to bolster our financial processes and compliance
- Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner
- Lead revenue operations and maintain financial compliance for designated global products, regions, or brands
- Drive small to medium size projects, and/or provide project support for additional large-scale initiatives, as needed
- Respond promptly to audit requests from both internal and external sources, sharing consolidated findings with Sr. Manager
- Deliver ad-hoc training sessions to various teams within Expedia Group and Media Solutions
- Invest in personal growth, understanding biases, leveraging strengths, and being open to feedback
Application process
- End Date: June 24, 2025
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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