Engineering Manager, Assembled
Forecasting & Scheduling
$250-300k
+ Equity
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$250-300k
+ Equity
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- T-shaped leader. You usually working at a very broad level and understanding the high level picture of the team and how the team fits into company level goals, but can dive extremely deep at any given time when necessary
- A great team builder: You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join. You should be able to pitch the vision of the team effectively and get people to buy into that vision
- Holds the bar high. You hold both yourself and the team accountable: ensuring we are delivering value to our customers quickly and effectively
- Champions technical investment. You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar. You also know when taking on debt is the right call to move fast, and can credibly tell those moments apart
- Strong product instincts. You know what to build, not just how to build it. You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right
- Thoughtful about AI as a force multiplier. You have a real point of view on where AI speeds the team up (codegen, prototyping, research synthesis, etc.) and where it just creates more cleanup later. You can deploy it in ways that compound, without opening the slop cannon
- Nice to have: Background in operations research or an adjacent quantitative field. Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent. You'll be making technical calls on territory where this background would be helpful
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- We're opening an Engineering Manager role on our Forecasting and Scheduling team: a key team pushing this hybrid world forward
- Forecasting and Scheduling is a fullstack product team that builds the algorithms and user experiences that help support orgs get the right people working at the right times
- You'll have wide autonomy to set technical direction and make product decisions, partnering closely with PM, design, ML engineers, and our GTM team to figure out what to build
- You’ll also work directly with customers to make sure it actually changes how they run their support orgs
- A chance to reimagine Workforce Management for the AI era. AI agents and humans now share the same workforce. How do we set humans up to do the most human parts of the job? This team gets to define the answer
- Math meets craft. Forecasting and Scheduling spans deep technical work (NP-hard constraint problems, forecasting models, etc.) and the product surfaces customers touch every day. It's an unusually creative and high-leverage combination. It’s a team with a mix of operations research and software engineering backgrounds
- At the core of Assembled. Forecasting and Scheduling powers one of the most impactful parts of our product. The team's output directly shapes how tens of thousands of agents get staffed and how hundreds of millions of dollars in support spend get allocated
- Technical leadership and people leadership. The role spans a combination of hard technical problems (how do we make schedule generation 10x faster?) and the human side of running a sizable team in flow
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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