Customer Service Agent, Raisin

Salary not provided

Entry and Junior level

Manchester

More information about location

2-3 days a week in office

Open banking for deposits and savings

Open for applications

Open banking for deposits and savings

501-1000 employees

FintechB2CB2BMarketplacePersonal financeInvestingeCommerce

Open for applications

Salary not provided

Entry and Junior level

Manchester

More information about location

2-3 days a week in office

501-1000 employees

FintechB2CB2BMarketplacePersonal financeInvestingeCommerce

Company mission

To break down barriers and facilitate a transparent single market for savings and investment products.

Job

Company

Role

Who you are

Interest in Financial Services / FinTech / Open Banking
A genuine interest in solving problems and a passion for helping others
Compatibility with a hybrid work environment
Customer Service experience and understanding of deposit products, payments, and banking (preferred)
Proactive, self-motivated and organised style of work in fast-paced environments
Solution-driven and results-oriented approach
Fluent and professional level of English language
Based in/near our Manchester HQ and able to work in the office twice a week

What the job involves

We are a "startup within a startup" - we belong to the Raisin family with operations in Germany and the UK. You should apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities
Join us as a Customer Service Associate and work with our Customer Service leaders and our team to support the launch and growth of Raisin's platform in the United States out of our Manchester UK HQ
Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the US business grows and more opportunities become available
Learn about the Raisin platform, business model, and systems to be able to support customers in the US market
Answer customer questions across voice and digital channels efficiently
Listen and understand the needs of our customers to create customer-oriented solutions
Create and implement optimised workflows and processes
Support our platform’s banking functions
Work across teams to creatively solve problems and complete projects

Our take

Raisin is transforming open banking in the deposits and investments sector, leveraging its infrastructure to benefit bankers and savers in the global $50+ trillion deposit market. The company operates several B2C platforms, including Raisin, WeltSparen, Savedo, and ZINSPILOT in Europe and the UK, and SaveBetter in the US.

Raisin collaborates with around 400 banks globally, serving over 550,000 direct consumers. Backed by PayPal, Deutsche Bank, and Goldman Sachs, Raisin plans to expand further. Recently, Raisin launched its deposits platform in Poland, connecting Polish savers with European banks via its cross-border savings technology. This platform simplifies access to diverse deposit products across Europe, enhancing safety and convenience.

In late 2023, Raisin announced it had reached €50 billion in assets under administration, with significant growth in markets like Germany, the UK, the Netherlands, and the USA, and over €1 billion in net inflows each quarter in 2023.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

12% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.2)

Company

Funding (last 2 of 11 rounds)

Mar 2023

$70m

LATE VC

Jan 2022

$35m

CONVERTIBLE

Total funding: $320.9m

Company benefits

Visa & Relocation Support
1,700 EUR Training Budget
Free Choice of Hardware
Beginner German Classes
Food & Drinks
Flexible working hours, home office and 28 vacation days
Subsidised Urban Sports Club Membership
Company Pension Scheme
Team Events

Company HQ

Wrangelkiez, Berlin, BE

Leadership

Tamas Giorgadse

(CEO)

Previously served as a Partner at McKinsey, and is a Non-Executive Board Member of the Bank of Georgia.

Dr Frank Freund

(CFO)

Previously worked as a Senior Consultant at McKinsey.

Michael Stephan

(COO)

Previously worked as a Consultant at McKinsey.

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