Enterprise Account Manager, User Interviews

• 4+ years selling SaaS to enterprise companies
• Experience generating your own opportunities (via low touch and high touch)
• Entrepreneurial and analytical
• Self-starter, able to work on multiple things at once
• Organized
• Excited about being remote
• Can wrestle clarity from ambiguity
• An excellent communicator (written and verbal)
• Believe companies should be obsessed with their customers!

Desirable

• We’re looking to bring on an entrepreneurial, analytical, and relationship-focused closer to join the team
• You’ll be responsible for expanding and renewing a large book of enterprise accounts
• Most important will be your work landing new teams at those accounts
• Working closely with our VP of Account Management, you’ll set growth goals at strategic accounts, and then execute our sales playbook to achieve those goals (with plenty of your own hustle and creativity)
• Consistently exceed your quarterly expansion and retention quotas
• Develop long-term and collaborative relationships with your customers
• Work closely with our CS team to ensure your accounts are being activated and expansion opportunities are being discovered
• Prospect and outreach to new teams and their subsidiaries (we use Apollo, Sales Navigator, and Outreach for that work)
• Champion the needs of our customers, sharing key insights internally
• Become a product expert able to demo our products with confidence
• Own your own metrics: utilize Salesforce and internal reporting to celebrate your strengths and identify opportunities for improvement
• Manage your pipeline (great notes, accurate deal info, up-to-date next steps, multi-threaded opportunities, validated close dates)
• Support your fellow CDMs with encouragement, feedback, and the sharing of tactics
• Represent User Interview at conferences
• Navigate legal and security procurement with urgency and a high degree of accuracy