Senior Customer Success Manager, Smartly.io
Global Strategic Accounts
+ Equity options + Performance-based rewards
3 days a week in office
AI-powered advertising platform
Be an early applicant
AI-powered advertising platform
501-1000 employees
Be an early applicant
+ Equity options + Performance-based rewards
3 days a week in office
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- Has 6+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
- Has successfully managed enterprise-level customers and driven measurable business impact
- Brings a strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
- Is comfortable addressing technical challenges and collaborating closely with technical teams when needed
- Can translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth
- Communicates clearly and confidently across all levels, including senior and executive stakeholders
- Is a proactive problem-solver with a growth mindset and positive, collaborative attitude
- Is able to work in a hybrid model from our London office (3 days per week)
- Is willing to travel for customer meetings, conferences, and industry events as required
- Is fluent in English; additional languages are a plus
What the job involves
- We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers
- As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-term success and drive customer satisfaction
- You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly
- You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company
- Own and grow a portfolio of global, enterprise-level customers across platforms including Meta, TikTok, YouTube, and Google (DV360)
- Build multi-threaded, trust-based relationships with both operational and executive stakeholders on the client and partner side
- Drive adoption of Smartly to improve customer performance, efficiency, and long-term retention
- Translate customer goals into clear success plans, platform strategies, and measurable outcomes
- Lead strategic customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities
- Act as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and influence future product direction
- Bring industry insights, platform best practices, and Smartly expertise to every customer interaction
- Contribute to internal initiatives that improve customer engagement, scale team operations, or strengthen cross-functional workflows
- Mentor peers and share best practices to support the growth of Smartly’s global Customer Success team
- Maintain deep, up-to-date knowledge of Smartly’s products and the broader digital marketing ecosystem
Salary benchmarks
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebook’s 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$3m
SERIES A
Total funding: $3m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
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