IT Support Specialist, Live Nation
+ Stock reimbursement program
Office located in Beverly Hills, CA
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
+ Stock reimbursement program
Office located in Beverly Hills, CA
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- B.S. in computer science or related field and/or experience in lieu of degree, or at least 5 years of comparable work experience
- Extensive knowledge of Windows is required; MAC OS and iOS operating systems experience is highly preferred
- 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
- Excellent interpersonal relations skills showing extensive experience supporting executive-level customers
- Experience with Parallels, Windows XP and 7, and 2010/2013 MS Office applications is required; Outlook for Mac 2011/2016
- Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange System Management tasks
- Must be able to travel by car to other local offices if required
- Must have a valid driver’s license and a good driving record
- Experience with various mobile technologies in a corporate environment including IOS and Android
- Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
- Comp TIA A+ and Network + preferred
- Ability to work independently, make good use of time and prioritize multiple tasks
- Working knowledge and experience with Casper, MAC scripting a plus
- Knowledge of Cisco VOIP telephony, Call Manager
- Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone
What the job involves
- Manage ticketing queue and allocating tickets appropriately to team
- Assist manager in interview process of new candidates
- Provide immediate, high urgency support to all end users at our Hollywood office (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building
- Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
- Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
- Acts as an advanced technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
- Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
- Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
- Carry out equipment installations at multiple office locations, following established procedures to deliver consistent reliable end-user work environments
- Troubleshoot and repair hardware failures and issues relating to desktop technologies, e.g. laptops, desktops, printers, video conferencing, IP phones
- Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
- Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles
- Manages and completes IT projects individually or on teams as directed by management
- Executive level support
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Barbican, London, UK
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
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