Senior Relationship Manager, Alteryx
Analytics and data science automation platform
Be an early applicant
Analytics and data science automation platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies and organizations to fix complex societal and business problems.
Role
Who you are
- Minimum of 5 years of experience in Inside or Field sales
- 4+ years relative industry experience
- Expertise in SaaS retention and sales process
- Excellent knowledge of value driven sales
- Bachelor’s Degree or equivalent is preferred
- Demonstrated strong strategic thinking and problem solving skills with the ability to achieve resolutions
- Demonstrated ability to handle multiple tasks in an efficient and professional manner
- Excellent communication skills, both written & verbal, with experience in building strong relationships with wide variety of personas such as business users, management, IT, and executive level
- Demonstrated ability to take ownership by tackling problems and taking independent action
- Demonstrated strong negotiation skills and ability to influence and effectively navigate objections to achieve win-win customer outcomes
- Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
- This individual will need to show proven success in Account Management with a solid understanding of Customer Retention
What the job involves
- The Sr. Relationship Manager is an individual contributor role working as part of Customer Success in collaboration with the Enterprise Sales organization, that will focus on managing existing named accounts and driving retention
- The role consists of actively managing Enterprise customers’ success with their current Alteryx deployment and drive retention by carefully monitoring their customer base, through proactive outreach, quarterly reviews to track against success plan, forecasting and implementing the correct renewal strategy as well as providing advice and guidance to the broader team
- Manage Large Enterprise accounts from the day they become customers through the entirety of the customer lifecycle
- Run Business Reviews with customers to develop enablement plans, align on expectations and capture value to ensure the customer continues to derive success from their Alteryx deployment
- Possesses strong business acumen to understand business case fundamentals, with the ability to both capture and articulate ROI to the C-Suite and internal leadership
- Effectively network and expand relationships with executives and senior business sponsors to understand and execute against customer’s business goals and objectives
- Take ownership of customers’ renewal opportunities, running business value justification meetings, navigating complex procurement processes while negotiating high contract value and timely renewals
- Accurately forecast projected revenue attainment to sales management, on a weekly basis
- Capture customer Business goals and objectives and execute benchmarking as a trusted advisor
- Recognize and escalate difficult technical or business issues within Sales, Customer Support, and any other parts of organization, to work a solution which results in prompt sales closure and optimal customer satisfaction
- Demonstrate strong product and use-case knowledge across entire Alteryx suite of products to be able to make strategic and logical customer recommendations
- Take a proactive approach in growing software usage and enabling customer success through product education, new feature introduction, use-case development, account review, escalated support needs, or other interface opportunities
- Drive strong alignment with Enterprise Sales team, contributing to team meetings, QBR’s, and team goals
- Leverage trusted advisor status with customers to identify up-sell or cross-sell opportunities within each account
- Develop and execute on Account strategy alongside Enterprise sales rep to drive customer success, retention, and long-term growth and expansion
- Provide thought leadership, product knowledge and topic expertise by taking an active role in the sharing of best practices for the betterment of the Renewals team
Salary benchmarks
Our take
Alteryx brings a suite of tools to automate data driven processes on a large scale, massively speeding up data based procedures. The system also uses AI to analyse data and provide insights to enable rapid decision making. What Alteryx does differently from other data science tool developers, is with its focus on accessibility of its software with a low code / no code ethos. This also allows for greater collaboration between people with differing skill sets.
It may take time for data scientists to fully make the move from familiar spreadsheet based data formats. However, new techniques are becoming increasingly more accepted, and so this problem should fade over time.
The business has made some strategic partnerships, most notably with Snowflake and Blue Prism, global leaders in robotic process automation. With AI becoming more mainstream through the arrival of new tools like ChatGPT, Alteryx is projected to make major inroads in its market as more companies turn to automated solutions for data analysis.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
51% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2015
$85m
SERIES C
Oct 2014
$60m
SERIES B
Total funding: $217m
Company benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Fertility Benefits
- Paid Parental Leave
- Global Employee Support
- Short-Term Disability
- Long-Term Disability
- Life & AD&D
- Supplemental Employee Life
- Supplemental Spouse Life
- Supplemental Child Life
- 401(K)
- 401(K) Matching
- Dependent Care FSA
- Commuter FSA
- Pet Discount Program
- Tuition Assistance
- Business Travel Insurance
- Wellness Allowance
Company values
- Customer First - We are relentlessly focused on customer success and always put the customer first
- Accountability - We hold ourselves accountable for results and deliver the best in everything we do
- Equality - We believe in diversity, inclusion, and equality and a culture where everyone feels welcome
- Integrity - We believe in honesty, trust, and operating with the highest integrity in everything we do
- Empowerment - We empower everyone to make an impact and invest in each person’s talent to achieve more together
Articles
Leadership
Dean Stoecker
(Executive Chairman)Started their career as a Sales Manager at D&B and Strategic Mapping for 6 years, before working as CEO of SRC for 13 years. In 1997, they co-founded Alteryx, serving as CEO from 2010, and has been Executive Chairman since 2020.
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