Staff Field Solutions Engineer, Shield AI

• This position requires a strong technical foundation in autonomy, mission software, simulation, and AI-enabled systems
• The ideal candidate will bring direct experience with Department of War simulation environments, live-virtual-constructive training and test ecosystems, synthetic environments, image-generation systems, and/or synthetic data workflows
• This person should be comfortable explaining complex technical systems to customers, shaping demos around mission objectives, and feeding customer insights back into product and engineering teams
• 7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, simulation, defense software, or related technical customer-facing roles
• Strong technical understanding of autonomy, AI-enabled systems, mission software, simulation environments, or complex defense technology systems
• Experience supporting customer-facing technical engagements such as demos, technical briefings, proposal support, integration discussions, or technical interchange meetings
• Demonstrated experience with one or more of the following areas: Department of War simulation systems, live-virtual-constructive environments, synthetic training environments, synthetic data generation, image-generation systems, simulation-based test and evaluation, or mission rehearsal workflows
• Ability to translate customer mission needs into technically feasible solution concepts, requirements, demos, and product feedback
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to technical, operational, BD, and leadership audiences
• Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement, and Program teams
• Strong judgment in representing product capabilities, limitations, and roadmap dependencies to customers
• Ability to manage ambiguity, prioritize competing demands, and execute in a fast-paced environment
• Willingness and ability to travel for customer engagements, demonstrations, exercises, and internal meetings
• Ability to obtain and maintain a U.S. security clearance

Desirable

• Shield AI is hiring a Hivemind Field Solutions Engineer to support technical sales, customer engagements, demonstrations, and capture activities for Hivemind across the Americas region
• This role will serve as a customer-facing technical expert for Hivemind, helping translate customer mission needs into credible, technically feasible solutions
• The FSE will partner closely with Business Development, Product, Engineering, Customer Engagement, and Program teams to support demos, technical interchange meetings, RFIs, RFPs, white papers, and customer-specific solution development
• The Field Solutions Engineering team acts as a BD force multiplier, bridging Shield AI’s technical roadmap to customer needs and ensuring customer-facing solutions are accurate, feasible, and mission-relevant