Support Engineer, Robinhood
$42.50—$50 USD an hour + Bonus plan
More information about location
Office located in Menlo Park, CA
Commission-free stock trading & investing app
Job no longer available
Commission-free stock trading & investing app
1001+ employees
Job no longer available
$42.50—$50 USD an hour + Bonus plan
More information about location
Office located in Menlo Park, CA
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply
- The ideal candidate is an excellent communicator and fast learner looking for a supportive environment to grow their IT skills
- Previous enterprise technical support experience: Google Workspace, Okta, Slack, etc
- Excellent customer service and troubleshooting abilities in in-person and remote-working environment
- Comfortable problem solving with multiple operating systems, mainly macOS (iOS, Android, Linux, Windows) preferably in an enterprise environment
- Previous experience with MDM solutions
- Ability to administer and solve: VPNs, password managers, two-factor authentication, single sign-on and security protocols
What the job involves
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future
- We’re looking for a Support Engineer to join our Support Engineering team to support Robinhood’s continued growth and our Robinhoodies across multiple offices
- You will work closely with Hoodies across the whole company
- Act as the first point of contact to resolve and assist Robinhood employees with technical issues including software and hardware, mainly macOS platform
- You will work in the local office on most days
- Support Enterprise software and applications as it relates to the team and provide support/resolution for a wide variety of services. Advance high priority problems or outages to other internal teams for immediate resolution
- Own the follow through, communication and updates throughout
- Work with Robinhood employees to fix various infrastructure on-site, remote connectivity and access issues (WiFi, Zscaler, VoIP, etc.)
- Carry out onboarding and offboarding tasks, including hardware setup, access management, asset management, and develop process improvements
- Participate in Release and Change Management as new solutions are deployed to the employee community. Explain the benefits, provide education, and solve issues
- We will help roll out new security releases and resolve software and hardware-related compatibility problems
- Continuous improvement around processes and employee happiness. Identify trends to find opportunities for positive change
- Use insights gained through direct support and data analysis to improve user journeys and prioritize solutions
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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