Machine Learning Scientist, Ada
$117-180k
+ Stock option plan
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
$117-180k
+ Stock option plan
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- Proven industry experience with Generative AI
- 2-5 years of industry experience
- Master or PhD in Machine Learning or a related field is preferred
- Interested in Applied ML Science that includes optimization and R&D for AI-first production systems
- Excellent understanding of Machine Learning principles. Preferably worked on natural language processing (NLP) problems before but not required
- Experienced in designing and tracking efficient and thorough data science experiments
- Robust software and data engineering practices
What the job involves
- As a Machine Learning Scientist within our R&D organization you will design, experiment, and deploy data science solutions that will be integrated into Ada’s product
- You will work closely with Product Designers, Engineers and other ML Scientists to create delightful and impactful experiences for millions of customers
- We're looking for someone who is passionate about data science and about contributing to a world-class customer service automation platform
- You will be expected to develop product features involving machine learning, and will be responsible for writing data pipelines, modelling and experimentation all the way through to deployment
- You will also get the opportunity to contribute to improving the team's data science and ML engineering practices
- Execute on our ambitious machine-learning product roadmap through the implementation of features
- Help identify areas of opportunity and innovation within our product
- Increase the business value that Ada brings to our customers by bringing innovative research projects into production
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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