Machine Learning Scientist, Ada

$117-180k

+ Stock option plan

Junior, Mid and Senior level

Remote from Canada

AI customer service company

Job no longer available

AI customer service company

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Job no longer available

$117-180k

+ Stock option plan

Junior, Mid and Senior level

Remote from Canada

501-1000 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

Proven industry experience with Generative AI
2-5 years of industry experience
Master or PhD in Machine Learning or a related field is preferred
Interested in Applied ML Science that includes optimization and R&D for AI-first production systems
Excellent understanding of Machine Learning principles. Preferably worked on natural language processing (NLP) problems before but not required
Experienced in designing and tracking efficient and thorough data science experiments
Robust software and data engineering practices

What the job involves

As a Machine Learning Scientist within our R&D organization you will design, experiment, and deploy data science solutions that will be integrated into Ada’s product
You will work closely with Product Designers, Engineers and other ML Scientists to create delightful and impactful experiences for millions of customers
We're looking for someone who is passionate about data science and about contributing to a world-class customer service automation platform
You will be expected to develop product features involving machine learning, and will be responsible for writing data pipelines, modelling and experimentation all the way through to deployment
You will also get the opportunity to contribute to improving the team's data science and ML engineering practices
Execute on our ambitious machine-learning product roadmap through the implementation of features
Help identify areas of opportunity and innovation within our product
Increase the business value that Ada brings to our customers by bringing innovative research projects into production

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO & Co-founder)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer, Developer & Co-founder)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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