Collections Support Specialist, Enova

Salary not provided

$23.00 to $25.00 USD per hour

Excel

Google Sheets

Salesforce

Junior and Mid level

Denver

More information about location

3-5 days a week in office

AI-driven financial credit provider

Be an early applicant

AI-driven financial credit provider

1001+ employees

FintechB2CB2BArtificial IntelligenceLendingAnalyticsFinancial Services

Be an early applicant

Salary not provided

$23.00 to $25.00 USD per hour

Excel

Google Sheets

Salesforce

Junior and Mid level

Denver

More information about location

3-5 days a week in office

1001+ employees

FintechB2CB2BArtificial IntelligenceLendingAnalyticsFinancial Services

Company mission

To help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.

Job

Company

Role

Who you are

1–3 years of administrative experience and Salesforce experience
Strong organizational skills with the ability to prioritize and work independently
Ability to quickly learn systems, processes, and procedures
High attention to detail and accuracy in all work
Proficiency in Excel, Google Sheets, Google Docs, and similar tools
Strong communication skills with the ability to collaborate with and present to leadership
A proactive mindset with a focus on improving processes and driving efficiencies

What the job involves

As a Collections Support Specialist I, you will work as a vital member across the Small Business Payment Support P&L’s as you facilitate the team’s ability to protect and collect on our portfolios
You will work with the leadership of the Small Business Collection’s teams to ensure daily, weekly and monthly tasks are completed in a timely and accurate manner. Additionally, you will work with several departments to execute processes while constantly looking to build efficiencies and best practices
Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards
Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce
Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting
Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information
Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule
Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency

Our take

Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.

Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 13M customers have funded almost $65B through the platform to date.

Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.

Steph

Company Specialist at Welcome to the Jungle

Insights

13% employee growth in 12 months

Glassdoor (3.8)

Company

Company benefits

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
Health, dental, and vision insurance including mental health benefits
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!
401(k) matching plus a roth option

Company HQ

Chicago Loop, Chicago, IL

Leadership

David Fisher

(CEO)

Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.

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