Senior Developer Support Engineer, Olo

• Experience with Technical Problem-Solving: You have a background in solving complex technical problems, with 3-5+ years of full-time engineering experience, including developing APIs and integrating to third-party services; experience with .NET is a plus
• Hands-On Approach: You approach support like an engineer—debugging issues, challenging assumptions, and seeking root causes rather than relying on past solutions. You think critically about APIs, logs, and configurations to provide accurate, well-reasoned answers
• Technical Communication: You excel at translating complex technical topics into clear, audience-appropriate explanations (both written and verbal). Whether writing documentation, responding to customers, or collaborating with engineering, you communicate with clarity and precision
• Empathy & Customer Focus: You understand that behind every support request is a person trying to solve a problem. You balance technical accuracy with an empathetic, customer-first approach
• Collaboration & Independence: You work well both independently and across teams, engaging with engineering, product, and customer success to find answers and improve the developer experience. You know when to ask for help and when to take the lead in solving a problem

• As a Senior Developer Support Engineer, you’ll use your engineering expertise to help brands and partners integrate with Olo’s APIs, SDKs, and technical specs. While the role doesn’t involve hands-on coding, you’ll troubleshoot complex issues and provide clear resolution guidance.
• You’ll also collaborate across teams to improve the developer experience, enhance internal processes, and drive automation. Success in this role requires technical expertise, empathy in customer interactions, and the ability to communicate complex concepts clearly across different audiences
• Act as a technical expert for complex issues related to Olo’s APIs, SDKs, webhooks, technical specs, and libraries, driving effective troubleshooting and seamless integrations
• Investigate, resolve, and document technical issues by reviewing documentation, logs, source code, and configuration settings, ensuring solutions are current and applicable in evolving environments
• Automate repetitive tasks to improve internal processes and customer experience
• Perform technical certifications for customers looking to use our tools in a production environment, ensuring their setups meet our standards and requirements
• Collaborate with cross-functional teams (engineering, product, customer success) to troubleshoot issues, drive feature requests, and contribute to ongoing improvements
• Contribute to internal and external documentation, ensuring technical resources and best practices are described in a clear and accessible manner
• Provide guidance and mentorship to other members of the support team, fostering a culture of continuous learning and technical growth
• Uphold the team’s values of curiosity, collaboration, dependability, and technical excellence, always striving to improve support processes

• Premium healthcare coverage
• For you and your family
• 20 days PTO, 10 sick days +
• 4 mental health days
• Flex work policy + remote office stipend
• 401(k) Match
• Company Equity

Total funding: $181.3m

In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.