Customer Delight Associate, Bloom & Wild
+Equity options
More information about location
2 days a week in office
Online gifting
Open for applications
Online gifting
201-500 employees
Open for applications
+Equity options
More information about location
2 days a week in office
201-500 employees
Company mission
To build Europe's #1 direct to consumer gifting destination.
Role
Who you are
- Do you love to be in contact with people, take problems seriously, and strive for solutions?
- Do you have a friendly personality and like to make people happy?
- Are you crazy about flowers and are also interested in logistics?
- Are you proactive and like to work in a dynamic environment?
- It is essential that you can think in a solution-oriented way and are able to act independently
- For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes
- Available for at least 24 to 40 hours a week (1 evening shift per week)
- Strong communication and writing skills in Dutch (fluent) as well as a English as you will work in different inboxes
- A background in a customer service-oriented position is a plus
- Comfortable reaching out to and advising customers
- A solution-oriented and friendly attitude as well as a kind nature
- Proactive and definite ‘can do’ attitude
What the job involves
- Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Some flexibility is required for this role
- We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and 1-2 weekends per month (day shift on Saturdays)
- With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out
- Join our Customer Delight Team as a Customer Service Caretaker and bring joy to customers' days with every interaction! In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression
- While primarily part of the Dutch team, you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible mainly for our Dutch and British customers via email, whatsapp and phone
- From time to time we will also ask you to jump into our German email queues (you can answer in English, we are working with a great translation tool
- You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information
- You will carry out varied work and be given a lot of responsibility straight away
- This is how a day of caring wildly looks like in the Customer Delight team:
- Grab a coffee (and some fruits) before you start the day with a kick-off to discuss the news and division of tasks with your team and manager
- Ready to work. You are on the phone this morning, making sure to help our customers and finding quick solutions that bring a smile to their faces
- Mini-break. Time to enjoy some fresh air and sun on our roof terrace. You also take a look at this week's flower collection while walking outside (our office is always filled with this week's bouquets)
- Back to work. It is quiet on the phone so you can turn to whatsapp, helping out and answering questions about flowers, deliveries and add-ons
- Lunchtime. Mmmh, that smells good. Enjoy some nice sandwiches, salads or soup together with your colleagues
- Now it is time for you to work on emails and webcare for the Bloom & Wild brand, communicating in English. Flexibility is key here as you are switching between the email and phone channel this afternoon as well as alternating between the brands
- Time for an afternoon coffee!
- Now your team lead has planned a quality evaluation with you. Together you are reviewing your performance as well as some emails and calls together. You are getting some valuable feedback on how to improve your productivity and how to handle difficult phone conversations
- End of your shift. You are waving goodbye to the evening crew who just arrived and will take care of the deliveries tonight, which means keeping in touch with various logistical partners and helping to coordinate the routes for the deliveries. Delivery nights are Wednesday to Friday evenings
Our take
Bloom & Wild is an online flower delivery platform supplying a modern approach for sending flowers to loved ones. Its product approach is to sell flowers as bouquets, with smaller bouquets being able to fit through a typical UK mail slot in a small box, making it extremely easy to deliver.
The company operates across a number of countries, including Germany, France, Austria, and the Netherlands. It has utilised its two acquired businesses - Netherlands-based Bloomon, and French competitor Bergamotte - to expand the range of products it offers and reach new customers. It also launched a subscription service for consumers purchasing flowers for their own homes.
Expanding beyond its digital roots, Bloom & Wild has experimented with physical retail concepts - most notably its launch in Sainsbury’s stores. On top of international expansion, significant funding, and a unique concept, the company has become a recognised brand and surely positioned itself for a bright future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
64% female employees
-6% employee growth in 12 months
Company
Employee endorsements
Supportive management
"Regular catch-ups with your line manager allow any problems to be openly discussed. Pathways for career progression are clearly laid out with..."
Funding (last 2 of 5 rounds)
Jul 2021
$36.7m
SERIES D
Jan 2021
$91.6m
SERIES D
Total funding: $154.3m
Company benefits
- 🌻 Work that works for you
- Flexible working (core hours from 10-4pm)
- Work Abroad for up to 30 days each year
- Summer hours: Friday afternoons off during July and August (trialling in 2024)
- Share in our success with a choice to take equity options from day 1
- Enhanced family leave policy and a workplace nursery scheme
- 1 day per year to volunteer on a project that’s close to your heart
- 🌴 Time off
- 25 days’ holiday + your birthday and bank holidays each year
- Option to buy an extra 5 days’ holiday each year
- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
- 🌱 Health & Wellbeing
- Health cash plan through Simplyhealth
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In person yoga & wellbeing wagon!
- Cycle to work scheme
- Our office kitchen is stocked with healthy drinks and snacks to keep you going
- Financial wellbeing support through Bippit
- Workplace pension contributions
- 🌳 Growth & Development
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders
- Internal & external Speaker Sessions on a variety of different inspirational topics
- 💐 Moments that matter
- Social & wellbeing monthly calendar
- We love to celebrate birthdays, anniversaries and other important milestones!
- Summer and End of Year events,, team lunches and post-peak celebrations
- Irresistible discounts on our products, blooms & subscriptions!
Company values
- Lead Change for Good - We are leaders of our industry in making change for good. Change that benefits our customers, our community and the planet. We have the guts to try new things even when no one else has done them before. As a team, we're prepared to take on more than our fair share of responsibility to do the things which matter most.
- Think Deeply, Act Swiftly - We think deeply about opportunities and problems to be solved together. Our insights informed approach is always backed up with thoughtful rationale. We act swiftly in implementing new ideas that we think will have impact for our customers and our business.
- Care Wildly - We build brilliant experiences for our customers and our team and create deep connections with each other. We pour care and creativity into everything we do and pay attention to the little things that make a difference. We have serious fun doing what we love!
- Stay Open, Be Curious - We learn through our differences and invite diverse perspectives. We're open about what we're doing and why. Most of all, we're curious and welcome challenges from each other and from our customers.
Company HQ
Vauxhall, London, UK
Articles
Leadership
Aron Gelbard
(CEO)Previously a consulting manager at Bain & Company. Has an MBA from Harvard.
Ben Stanway
(Board Director)Founder and Partner at Habrok, a global equity hedge fund. Co-Founder & co-CEO at Moneybox.
People progressing
Emily joined us as a Senior Growth Analyst in 2021, and after a number of promotions, became our our Director of Business Intelligence & Analytics in 2024 🚀
From medicine, to accounting, to Bloom & Wild! Marie joined our Finance team in 2021, and now leads Financial Reporting for the Group 📈
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