Technical Account Manager, Matik
$110-120k
+Equity
Automated data-driven content creation
Open for applications
Automated data-driven content creation
21-100 employees
Open for applications
$110-120k
+Equity
21-100 employees
Company mission
To transform the way people work by automating the generation of repetitive data-driven narratives.
Role
Who you are
- 4+ years of experience in a customer-facing role, with a focus on Enterprise or Strategic Customer Success in the B2B SaaS space
- Proven track record of managing complex customer relationships and driving successful outcomes for large accounts
- Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders
- Results-driven mindset with a collaborative approach to problem-solving and relationship management
- Experience collaborating with Sales teams to align on customer strategy and renewals
- Intermediate SQL skills with proficiencies in Salesforce.com and business intelligence tools (e.g., Mode, Looker, Tableau)
What the job involves
- We are looking for a Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base
- Own a portfolio of strategic enterprise accounts, ensuring successful implementation and maximizing value for our customers
- Collaborate closely with Product and Engineering teams to gather and prioritize customer feedback for product enhancements
- Partner with Relationship Managers to identify and develop expansion opportunities, demonstrating the value of our offerings to support renewals
- Drive product adoption by conducting tailored monthly check-ins and quarterly business reviews with key stakeholders, providing strategic insights to align our solutions with their business goals
- Analyze customer usage data to identify trends and recommend best practices, driving new use cases and optimizing customer experiences
- Lead cross-functional initiatives to improve customer engagement and satisfaction, working with Marketing and Sales to align efforts
Our take
Data-driven content creation of the information housed by popular platforms such as Salesforce, Gainsight, and Hubspot can be a time-consuming task. Matlik automates these processes, transforming data into metrics, charts, tables, images, and text that can be used to easily personalize presentations and PDFs.
Matik has aimed to create a simple yet comprehensive product that can be utilized by all people, regardless of technical ability. The company’s platform is used by several major companies, including Glassdoor, Asana, Salesloft, and Solv, in addition to a range of smaller businesses and sales teams.
The company has continually optimized its platform by adding to its growing list of integrations and launching new products, such as Matik Team. The company has proven to be a time-saving product, garnering high praise from its users, and is well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$20m
SERIES A
Jul 2020
$3m
SEED
Total funding: $26.1m
Company benefits
- 100% of your Medical, Dental, and Vision Insurance Covered
- Unlimited PTO
- Monthly Health & Wellness Stipend
- Choose if and when you come into our San Francisco office
- Monthly WiFi Stipend
- Home Office Stipend
- Subscription to LinkedIn Learning
- Every Other Friday Off During Summer
- Free Lunch Every Friday (no matter where you are!)
Company values
- Trust - Trust is the most important thing we can have with our customers and colleagues. It is consistency over time and must be something we always work to maintain
- Compassion - We all come from different backgrounds and perspectives. As such, we should all actively strive to understand these perspectives without bias or judgement
- Quality - We strive to go the extra mile! Everything we do should adhere to a standard that is expected of us by our peers and customers
- Customer First - Every decision we make, whether internal or external, should take into consideration whether or not the outcome compromises our customers and prospects
Company HQ
Rincon Hill, San Francisco, CA
Articles
Leadership
Nikola Mijic
(CEO)Former LinkedIn LSS Senior Program Manager, and Implementation Specialist Lead at Bluenose Analytics.
Zak Stein
(CTO)Former Contractor at WorkRamp, and Software Engineer at Box.
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