Technical Account Manager, Matik

$110-120k

+Equity

SQL

Tableau

Looker

Salesforce

Mid and Senior level

Remote in US

Automated data-driven content creation

Open for applications

Automated data-driven content creation

21-100 employees

B2BEnterpriseInternal toolsContentSaaSData IntegrationAutomation

Open for applications

$110-120k

+Equity

SQL

Tableau

Looker

Salesforce

Mid and Senior level

Remote in US

21-100 employees

B2BEnterpriseInternal toolsContentSaaSData IntegrationAutomation

Company mission

To transform the way people work by automating the generation of repetitive data-driven narratives.

Job

Company

Role

Who you are

4+ years of experience in a customer-facing role, with a focus on Enterprise or Strategic Customer Success in the B2B SaaS space
Proven track record of managing complex customer relationships and driving successful outcomes for large accounts
Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders
Results-driven mindset with a collaborative approach to problem-solving and relationship management
Experience collaborating with Sales teams to align on customer strategy and renewals
Intermediate SQL skills with proficiencies in Salesforce.com and business intelligence tools (e.g., Mode, Looker, Tableau)

What the job involves

We are looking for a Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base
Own a portfolio of strategic enterprise accounts, ensuring successful implementation and maximizing value for our customers
Collaborate closely with Product and Engineering teams to gather and prioritize customer feedback for product enhancements
Partner with Relationship Managers to identify and develop expansion opportunities, demonstrating the value of our offerings to support renewals
Drive product adoption by conducting tailored monthly check-ins and quarterly business reviews with key stakeholders, providing strategic insights to align our solutions with their business goals
Analyze customer usage data to identify trends and recommend best practices, driving new use cases and optimizing customer experiences
Lead cross-functional initiatives to improve customer engagement and satisfaction, working with Marketing and Sales to align efforts

Our take

Data-driven content creation of the information housed by popular platforms such as Salesforce, Gainsight, and Hubspot can be a time-consuming task. Matlik automates these processes, transforming data into metrics, charts, tables, images, and text that can be used to easily personalize presentations and PDFs.

Matik has aimed to create a simple yet comprehensive product that can be utilized by all people, regardless of technical ability. The company’s platform is used by several major companies, including Glassdoor, Asana, Salesloft, and Solv, in addition to a range of smaller businesses and sales teams.

The company has continually optimized its platform by adding to its growing list of integrations and launching new products, such as Matik Team. The company has proven to be a time-saving product, garnering high praise from its users, and is well set to see continued growth.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Oct 2021

$20m

SERIES A

Jul 2020

$3m

SEED

Total funding: $26.1m

Company benefits

100% of your Medical, Dental, and Vision Insurance Covered
Unlimited PTO
Monthly Health & Wellness Stipend
Choose if and when you come into our San Francisco office
Monthly WiFi Stipend
Home Office Stipend
Subscription to LinkedIn Learning
Every Other Friday Off During Summer
Free Lunch Every Friday (no matter where you are!)

Company HQ

Rincon Hill, San Francisco, CA

Leadership

Nikola Mijic

(CEO)

Former LinkedIn LSS Senior Program Manager, and Implementation Specialist Lead at Bluenose Analytics.

Zak Stein

(CTO)

Former Contractor at WorkRamp, and Software Engineer at Box.

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