Principal Technical Support Engineer, Seismic
+ Equity program and performance-based bonuses
Enterprise sales enablement software
Job no longer available
Enterprise sales enablement software
1001+ employees
Job no longer available
+ Equity program and performance-based bonuses
1001+ employees
Company mission
To empower thousands of teams to grow and win.
Role
Who you are
- 10+ years of relevant work experience
- Knowledge of Cloud services and tools supporting Cloud operations
- Expert Troubleshooting Skills in a global, SaaS multi-cloud environment
- Familiarity with the following technologies is a plus:
- Application Monitoring Suites like NewRelic, DataDog
- .NET applications running on Kubernetes
- Browser based debugging suites including Chrome Developer Tools. Networking experience/certifications
What the job involves
- Serves as a consultant for the CSE (Customer Support Engineering) organization on all matters pertaining to the business unit or department
- Interacts with the largest clients at Seismic in the most difficult technical situations
- Drives long term technical and structural improvements across the operations and engineering organization
- Brings customer challenges into the company for long term solutions
- Used by multiple Engineering Teams for roadmaps, technical design, and guidance as it relates to the CSE organization (Customer Support Engineering)
- Acts as a force multiplier for individuals and teams
- Can drive and resolve issues post handoff to Engineering. Can drive and breakthrough issues stalled within Engineering
- Plays a leadership role in shaping the strategic direction of company in terms of process improvement, client base, and scope of work taken on
- Brought in on Engineering planning sessions. Broad and deep across all areas
- Serves as consultant to the entire Engineering and Operations organization
- Adept in use of all advanced tools. Makes an impact on the company’s strategic goals
- Serves in consultative fashion with architects, VPs, and other leaders
- Sets and communicates vision for technical strategy. Raises difficult issues and resolves them through all teams
- Makes an impact on the work of the entire team, and potentially other teams. Is seen as a go to resource by other Support team members for best practices and knowledge of systems
- Seeks opportunities to improve customer experiences and can de-escalate and resolve complex customer technical challenges. Develops other Technical Support Engineers
- Develops Support Engineers capabilities. Demonstrates ability to improve capabilities of other SWAT Engineers, and Support Team
- Represent Support within Engineering at the highest technical levels to meet customer needs
- Represent the technical and tooling needs of the CSE department within Engineering
- Interact with customers on the most complex technical issues, including engaging with customer’s IT and Security Departments at large organizations
- Presents roadmaps and technical plans to resolve customer issues
- Identifies and pulls in Seismic’s Engineering resources on customer escalations as needed for guidance and expertise
- Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization
- Presents updates on customers facing technical challenges to C level executives
- Key driver of bringing SRE knowledge and tools to the CSE org, working closely with the SRE/Cloud team
- Direct connections to improvements in Seismic’s NPS score
Our take
Seismic is a sales enablement software used by 100s of large companies to help them improve sales and marketing efforts.
Sales enablement — that is, resources that help teams close deals more effectively — is a market that's growing strongly, as companies look to improve the productivity of their teams by using data. Seismic leverages machine learning to automate key parts of the sales and marketing cycle and to personalize documents for individual sales reps.
With substantial rounds of funding behind it, Seismic has been living up to its name by being announced as a Global Leader in its sector in late 2022 by Forrester Research. With a number of acquisitions that complement its services, Seismic has been savvy in its navigation of a prolonged period of growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
31% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2021
$170m
SERIES G
Sep 2020
$92m
SERIES F
Total funding: $446.5m
Company benefits
- Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
- Paid parental leave
- Flexible work schedule
- Seismic Cares employee volunteer program
- #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency
Company values
- We are inclusive
- We seek to understand
- We champion the customer
- We are vulnerable
- We strive for excellence
- We celebrate success
Company HQ
Carmel Valley, San Diego, CA
Articles
Leadership
Doug Winter
(CEO)Also co-founded Objectiva Software Solutions. Previously served as Chief Operations Officer at EMC Document Sciences.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job