Customer Success Manager, Outpost24
Cyber security risk management
Be an early applicant
Cyber security risk management
201-500 employees
Be an early applicant
201-500 employees
Company mission
To replace the complicated process of identifying and managing cybersecurity risks across the technology stack - with a single solution - to help CISOs and security teams to work faster and smarter, by prioritizing on threats that matter most.
Role
Who you are
- Bachelor’s degree in a relevant field
- 1-3 years of experience in customer success, account management, or related roles within a SaaS or cybersecurity environment
- Proven track record of managing customer accounts, driving adoption, and achieving high retention rates
- Experience with Attack Surface Management, cybersecurity, or IT security solutions is a strong advantage
- Amazing relationship-building skills with a customer-first mindset
- Excellent problem-solving abilities and proactive issue resolution skills
- Ability to manage multiple customer accounts and prioritize effectively
- Proficiency in CRM systems (e.g., Salesforce) and customer success tools
- Strong communication and presentation skills in Spanish and English (written and spoken) are a requirement, with the ability to engage stakeholders at all levels
What the job involves
- Outpost24 is currently seeking a Spanish speaking Customer Success Manager (CSM) to join our Attack Surface Management (ASM) business unit!
- As a CSM, you will play a crucial role in ensuring customer satisfaction, engagement, and retention. Your focus will be on driving adoption, reducing churn, and maximizing contract renewals by fostering strong relationships with customers and proactively addressing their needs
- Guide customers through the onboarding and implementation process to ensure a seamless adoption of Outpost24’s ASM solutions
- Act as the primary point of contact for assigned accounts, building long-term relationships and maintaining regular communication
- Monitor customer health, product usage, and overall satisfaction to proactively identify risks and opportunities for engagement
- Conduct success reviews and strategic business discussions to ensure customers continue to see value in Outpost24’s ASM offerings
- Drive customer retention efforts by ensuring adoption, engagement, and alignment with business goals
- Identify potential churn risks and implement strategies to mitigate them
- Track and report on key customer success metrics to improve retention and renewal rates
- Collect and relay customer feedback to internal teams to enhance products and services
- Serve as the voice of the customer within Outpost24, advocating for their needs and priorities
- Identify upsell or cross-sell opportunities and collaborate with the sales team to drive expansion
Application process
- Apply today and we will get back to your application within a few days!
Our take
With cybercrime expected to cost the world economy over $10 trillion in 2023, cybersecurity has never been more important. Outpost24 was founded in 2001 to help companies manage the growing threat of cyber criminals by assessing and testing an organisation's IT vulnerabilities and providing visibility of the assets at risk so that security holes can be closed before they are exploited by bad actors.
The cybersecurity sector is crowded, and Outpost24 faces intense competition from the likes of IBM and Cisco, not to mention a host of startups focusing on issues in the space. However, Outpost24 has managed to carve out a place for itself with a focus on security testing rather than becoming distracted by diversifying into other solutions. It is also the only company to offer full coverage across network, device, web, cloud data and user security in a single package. This approach has stood it in good stead for over 20 years and garnered it a client base of over 2,500 customers including HMV, BBC Worldwide and Malmö University.
Outpost24 was acquired by Vitruvian Partners in 2022. With the injection of funding provided by its new parent company, Outpost24 will accelerate its product development and increase its marketing efforts. While it is a significant business in the European and US markets, it is aiming to grow its market share and expand internationally in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (1 round)
Dec 2020
$19.9m
GROWTH EQUITY VC
Total funding: $19.9m
Company HQ
Pottholmen, Karlskrona, Blekinge län
Leadership
Karl Thedeen
(CEO, not founder)Is also Head of Metro Business Group for Infinera. Was previously CEO of Transmode and VP at Ericsson.
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