Creative Account Manager, Inspired Thinking Group
More information about location
2+ days a week in office
AI-powered marketing technology & creative services
Open for applications
AI-powered marketing technology & creative services
1001+ employees
Open for applications
More information about location
2+ days a week in office
1001+ employees
Company mission
To transform the way global brands do marketing through its innovative, end-to-end services.
Role
Who you are
- You’re passionate about customer service and have proven account and project management experience in a creative or marketing environment
- Experience in creative, artwork, photography, and an awareness of print and POS production
- You’ll have an ability to not just take briefs, but challenge them when necessary. Understanding the why behind the request
- You will be able to give clear, actionable feedback to creative and studio teams, bridging the gap between the clientand the creative team
- Super organised with strong prioritisation and time-management skills
- You’re an effective problem solver, especially under pressure and in client-facing situations. You can anticipate blockers before they become issues (e.g., delayed photography, unclear menu copy, late PO approvals)
- Can demonstrate commercial acumen and attention to detail in managing budgets and project scopes
- You need to have fabulous communication and interpersonal skills, with the ability to build rapport at all levels. Represent ITG in a confident, knowledgeable, and solutions-focused way at all times
- Can demonstrate you are agile, adaptable, and comfortable working in a fast-paced, changeable environment
- A natural team player who thrives in a collaborative setting
- Proficient in Excel and workflow platforms (e.g. Media Centre, Monday.com)
- Previous experience in the hospitality or restaurant sector and knowledge of menu/POS marketing is highly desirable
What the job involves
- As a Creative Account Manager for Whitbread’s Branded Restaurants account, you will be responsible for delivering exceptional creative services that meet both the client’s contractual requirements and ITG’s internal KPIs
- You’ll act as the key liaison between the client and cross-functional internal teams, ensuring all marketing campaigns are delivered on time, on brand, and to the highest creative standard
- With a strong focus on accuracy, process, and relationship management, you will help drive campaign success and ensure an outstanding client experience at every touchpoint
- Key role within the Whitbread F&B account team
- Deliver best-in-class client service with a focus on responsiveness, accuracy, and professionalism
- Manage end-to-end campaign delivery for creative services, from creative brief through to final master asset
- Maintain excellent client relationships, acting as a trusted advisor and daily point of contact
- Ensure strict adherence to internal/client SLAs, processes, and quality standards
- Manage multiple, fast-paced projects simultaneously across creative, photography, and artwork
- Own the financial management of your account: invoicing, tracking spend and chasing POs
- Work collaboratively with cross-functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery
- Work closely with the Creative Account Director to escalate concerns and ensure alignment across campaigns with other creative SAMs/AMs
- Continuously seek out efficiencies and process improvements to support smarter ways of working
- Maintain accurate documentation via workflow tools such as Monday.com, Canopy, Synergist and Media Centre
Application process
- If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch
Salary benchmarks
Our take
Inspired Thinking Group (ITG) has established itself as a leading marketing agency with an enviable client roster including Land Rover, Puma, Jaguar, and Heineken.
Founded in 2009, the company has grown rapidly into a global business spanning the US, UK, and Europe. Alongside its creative and client services, ITG's proprietary Storyteq platform has become a key growth driver, earning recognition as a Leader in Gartner's Magic Quadrant for Content Marketing Platforms and Digital Assets management for its role in enabling scalable, AI-driven content strategies.
Since its acquisition by Bridgepoint in 2022, ITG has entered a renewed phase of international expansion. In 2025, it strengthened its North American presence through the acquisition of US content and technology firm PureRed, significantly expandings its scale and capabilities in the region.
More recently, ITG has enhanced its AI-led offering through a strategic partnership with Sundogs, an AI creative intelligence specialist. Theis collaboration integrates performance insigth and audience intelligence into ITG's agile content engine, reingofricng its focus ond elivering high-impact, data-driven creative at speed and scale.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Work from home
- 25 Days Holidays + Bank Holidays
- Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority
- Tech: Our cutting-edge technology empowers people to be their creative best
- Discounts: Save money with some of the biggest brands around
- Enhanced Sick Pay: For when you're not quite feeling yourself
- Health Insurance
- Referral Programme
- Welcome Packs
Company HQ
Holborn, London, UK
Leadership
Simon Ward
(Founder & CEO)Previously founded and was CEO of SP Group from 1999 - 2004. Before founding Team ITG, was CEO at digital transformation consultancy St Ives (now Kin + Carta).
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