User Care Expert, Alan
+ Equity
More information about location
Digital healthcare insurance
Job no longer available
Digital healthcare insurance
501-1000 employees
Job no longer available
+ Equity
More information about location
501-1000 employees
Company mission
To make the healthcare system frictionless, fair and friendly for everyone.
Role
Who you are
- Have a genuine passion for caring for our members, and solving their problems
- Can speak and write impeccable in French, as well as English
- Are comfortable with computers and technology in general
- Are at ease with answering our members by email and chat as well as calling them back by phone
- Have a very empathetic and serene state of mind
- Are motivated and enterprising
- Have an enthusiasm for teamwork, learning and teaching
- Feel comfortable handling workshops and webinars with admins
- Bonus points if you know how the French healthcare system works — if you don't, we will teach you
What the job involves
- Your first mission will be to deal with member requests in a meaningful, delightful and timely manner
- Your goal is to be transparent, accurate, clear and helpful to our members
- The topics UCEs deal with are wide-ranging and complex
- You will acquire a strong knowledge of the French healthcare system, but you will also be dealing with our B2B customers who choose Alan as their corporate health insurance
- Being efficient, professional and empowering them to gain the most value from our products is essential
- All UCEs work on a Care project outside of their time answering our members. The focus of these projects depends on each individual’s interest and background
- Manage key process improvement
- Use analysis to identify areas for improvement and find potential solutions
- Own the process of implementation
- Lead a crew of Alaners to help achieve their goal
- Lead initiatives on how we empower members and make them more autonomous, as well as upskill new Alaners
- Own the structuring of the team in order to improve the Care team’s organisation
- Contribute to improving our product, for instance by being involved in cross communities projects
- Participate in our growth effort by helping to convert prospects into customers
- Contribute to hiring amazing new UCEs!
- Another responsibility will be to coach more junior members of the Care team, because at Alan, we believe in helping each other grow
- Since we have a very flat structure without the classic management hierarchy, the experienced User Care Experts play an important role in developing the skills and career progression of several User Care Experts
Our take
Alan addresses health insurance for businesses and employees in Europe through a healthcare app, backed by official regulatory approval. This endorsement grants Alan the ability to offer a wide range of regulated healthcare insurance services, distinguishing it in the market.
Focused on user experience and customer satisfaction, Alan employs a people-centric approach, streamlining insurance claims and designing user-friendly health insurance products. While competitors like Babylon and Ada Health exist, Alan's primary focus on health insurance sets it apart.
Despite macroeconomic challenges prompting a readjustment of goals, Alan achieved significant revenue growth in 2023, driven by expanding its clientele and leveraging AI tools for enhanced productivity. With a robust cash revenue, Alan plans to sustain growth, consolidate its position in the existing markets, and explore expansion into new territories, positioning itself for potential future IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2024
$179.9m
SERIES F
May 2022
$190.3m
SERIES E
Total funding: $693.1m
Company benefits
- Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
- Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
- All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
- Flexible vacation policy and flexible working hours: Organise your time as you wish
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
- Transport: Country-specific commuter benefits
- Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
- Parental leave: Extended parental leave for all new parents, for permanent contracts only
Company values
- Members first. We put our members first, our team second, our shareholders third
- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication
- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company
- Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously
- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems
Company HQ
Plaine-Monceau, Paris, France
Articles
Leadership
Charles Gorintin
(CTO)Co-founding Advisor at Mistral AI. Previously a Data Scientist at Facebook, Instagram, and Twitter.
Co-founding Advisor and Board Member at Mistral AI. Previously co-founded Expliseat.
Salary benchmarks
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Diversity, Equity & Inclusion at Alan
- We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria
- We have flexible working hours and leave policy
- We trust people to work remotely
- We extended the length of parental leave and value this time as professional experience
- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status
- We make tough decisions if we see discriminatory remarks
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