Customer Service Representative, Insurify
$40-53k
More information about location
Insurance quote comparison platform
Be an early applicant
Insurance quote comparison platform
201-500 employees
Be an early applicant
$40-53k
More information about location
201-500 employees
Company mission
To help people quickly and easily save money on insurance.
Role
Who you are
- Experience in Customer Support via phone, email and chat
- Excellent communication skills
- Phenomenal phone skills
- Well-organized and self-driven
- Licensed in Property & Casualty Insurance preferred
- Bilingual is a plus
What the job involves
- Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions
- Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
- Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
- Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction
- Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes
- Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved
- Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage
Our take
Insurify is setting out to make the process of buying car insurance easier and better suited to what the customer requires. Since its founding in 2013, the company has secured 400 insurance partner integrations and generated over 130M quotes.
Operational in all 50 US states, the platform uses artificial intelligence to sift through quotes from insurance companies to empower its customers to make sensible choices. Policies can be purchased online or over the phone, and include exclusive rates and discounts found only through Insurify.
As competition across the insurtech and comparison market intensifies, Insurify has continued to differentiate through innovation. Recently, the company launches what it describes as the insurance industry's first ChatGPT app within OpenAI's ecosystem, allowing users to research and compare car insurance through conversational AI. Powered by more than 196M quote and 70,000 verified reviews, the integration delivers personalized estimates and side-by-side comparisons, further streamlining the insurance buying journey for Insurify users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2023
$22.4m
LATE VC
Sep 2021
$100m
SERIES B
Total funding: $154.1m
Company benefits
- Hybrid schedule: It’s our priority to ensure that employees stay connected, motivated, and supported.
- Unlimited PTO: Take the time you need when life happens.
- Health & Wellness: Competitive medical, dental, and vision benefits. HSA/FSA options, and more.
- Catered lunches, free snacks and beverages in the office: If you work at one of our homebases, enjoy food, drinks, and good conversation — on us.
- Save for tomorrow: 401(k), matching contributions and company stock options.
- Commuting reimbursement: Regardless of your commute — whether by public transport or driving to the office — we fully reimburse you for any expenses.
Company HQ
The Port, Cambridge, MA
Leadership
Snejina Zacharia
(Co-Founder & Co-CEO)Having worked as an Insession Technologies Project Manager, they spent 3 years at Dynamo Software and then 7 years as a Gartner Director. They took an MBA at MIT before founding Insurify in September 2013.
Tod Kiryazov
(Co-Founder & CPO)Having spent almost 5 years at Northeastern University as Director of Digital Strategy, they co-founded Insurify in 2013.
Giorgos Zacharia
(Co-Founder & Co-CEO)A seasoned Advisor and Investor for more than ten years in various companies. Former CTO of OpenTable. As well as co-founding Insurify and serving as Board Member, they are also the current President of KAYAK.
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