Marketing Operations, TRM Labs
Contract
Blockchain investigations & risk management
Open for applications
Blockchain investigations & risk management
201-500 employees
Open for applications
201-500 employees
Company mission
To build a safer financial system for billions of people.
Role
Who you are
- 5+ years of experience in B2B Marketing Operations, with significant time in fast-paced SaaS environments
- Hands-on experience with: Salesforce (Campaigns, reporting, and lead management), HubSpot (Automation, workflows, forms, and email campaigns), LeanData (Lead routing), Integration platforms such as Zapier, n8n, or similar tools
- Strong analytical and problem-solving skills, especially in diagnosing and resolving system or process issues
- Ability to manage multiple priorities and deliver high-quality work under tight timelines to multiple regional teams
- Detail-oriented with a strong focus on data accuracy and process consistency
- Self-starter attitude with high agency, ownership mindset, and eagerness to operate independently in an IC role
What the job involves
- The Marketing team at TRM Labs is looking for a Marketing Operations contractor to boost technical resourcing and systems administration capacity. This position will support the marketing team in executing campaigns, maintaining systems, and ensuring smooth operations across our marketing technology stack
- You’ll report to the Head of Marketing Operations and work closely with the marketing and sales teams to ensure that our marketing systems—particularly Salesforce and HubSpot—run efficiently and effectively, supporting scalable growth
- Campaign Support: Assist with campaign execution tasks including list segmentation, email builds and deployment, Salesforce campaign setup, workflow creation, and form development
- Systems Troubleshooting: Identify and resolve integration issues between marketing tools to ensure uptime and consistency across systems
- Lead Flow Maintenance: Monitor and manage lead data, ensuring accurate routing, enrichment, and timely notifications to stakeholders
- Operational Requests: Respond to incoming operations requests through a ticketing system, providing timely and thorough support
- Data Hygiene: Conduct ongoing maintenance tasks such as UTM audits, database clean-up, and quality control across marketing data sources
- Special Projects: Support ad-hoc marketing operations initiatives that enhance efficiency, reporting, and scalability
- About the Team:
- A 16-person global marketing team across Demand Gen, Regional Marketing, Product Marketing, and Brand that includes high-performing senior ICs and emerging leaders
- Strong async culture with collaborative rituals — including weekly sprint planning, shared dashboards, retrospectives, and performance reviews
- Culture strengths: analytical curiosity, clear communication, self-accountability, and high agency
- Core collaboration hours: 8am - 12pm EST
- No on-call or weekend requirements
- Campaigns, insights, and ops work are tracked against shared sprints and team KPIs
Our take
The crypto space has become more mainstream but it is also intensely volatile and poorly regulated, with a high degree of anonymity afforded to its users. As such it has become a major source of financial fraud with $20 billion in crypto stolen in 2022 alone. TRM Lab exists to return trust to the blockchain, helping banks, government agencies and crypto companies detect and combat fraud with its blockchain intelligence solutions.
As the risk of blockchain fraud is only increasing, with the proceeds often being used for organized crime, there are a number of companies working in this space. TRM stands out with the breadth of its crypto asset coverage and the strength of its cross-chain analytics. It has partnered with the FBI and Europol to aid its investigations, and is also used by major crypto companies MoonPay and Binance.
The company has grown its revenue by almost 500% year on year since its founding in 2018, and has raised a significant amount of capital. With the funding its secured, its further developing its product and hiring additional talent. And as businesses and government agencies increasingly come to grips with fraud in the crypto space, TRM is well poised to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2022
$70m
SERIES B
Dec 2021
$60m
SERIES B
Total funding: $150.1m
Company benefits
- DIstributed, not distant
- Competitive compensation package
- Paid time off: 25 days of vacation and competitive holistic paid time off plans
- Parental leave & family planning: 18 weeks of paid parental leave (if employed for at least 180 days unless the home state or country required less tenure). For select eligible regions, we also offer fertility treatments via the Carrot platform
- Health coverage: Premium coverage for medical, dental, vision and life insurance
- Company retreats
- Career growth
Company HQ
SoMa, San Francisco, CA
Leadership
Esteban Castaño
(Co-Founder & CEO)Former Business Analyst at McKinsey & Company. Founded the Digital team at Generation, a high growth youth employment program, before launching TRM in 2018.
Rahul Raina
(Co-Founder & CTO)Former Senior Business Analyst at McKinsey & Company. Former Software Engineer at Amazon Web Services and Opendoor.
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