Junior Customer Success Manager, Mastercard
Economics and Location Solutions, Advisors Client Services
CA$86-129k
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
CA$86-129k
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product/project deliverables
- Product-minded and focused on delivering solutions that are scalable and leverage cutting-edge technologies
- Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
- Exceptional communication and inter-personal skills
- Ability to operate independently and tackle ambiguous problems
- Exceptional analytical, quantitative problem-solving and program management skills
- Enthusiastic about economics, data science and the intersection of payments and technology
- Ability to inspire others and create a collaborative culture of teamwork
- Demonstrated ability to develop relationships with both mid and executive-level/C-Suite customer contacts
- Have experience working with economics data; experience in capital markets, financial services, public sector, retail FP&A or consulting is a plus
- Bachelor’s or Master’s degree; specialization in Economics preferred
- Fluent English required, other languages desirable
- Comfortable with significant customer interaction and excited to build relationships
- Advanced Excel and PowerPoint skills required
- An interest in learning new data skills, SQL and Python not required, but desirable
What the job involves
- The Client Services team is a key differentiator for Mastercard, providing the innovative services that help our customers grow
- Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base
- Leveraging data and insights garnered from within and beyond our network, we provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs
- Within Services, the Economics and Location Solutions (ELS) provide unique, tailored macro-economic and location insights across geographies, markets, and sectors, based on proprietary Mastercard, as well as third-party data
- By combining market intelligence and consumer buying behavior, our compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies etc
- Drive efficiency and value, enabling our customers to solve critical business problems
- The role will lead initiatives to support the growth and scalability of the ELS product suite in the region
- Make an Impact as a Junior Customer Success Manager, Economics and Location Solutions, Advisors Client Services
- Advisors Client Services is a client-facing team that partners with customers and helps them drive measurable value by:
- Building strong credible relationships with our clients and internal stakeholders
- Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
- Analyzing and synthesizing Mastercard proprietary data and third-party data to generate valuable and actionable insights, helping our clients make strategic business decisions
- Managing the delivery of new and complex products and solutions to our customers
- Partnering with our product and sales teams to ensure clear communication to our customers, including developing and maintaining customer support and sales materials
- Acting as the knowledge expert on products and solutions and the most effective means of implementations
- Reducing customer churn in supporting renewals and driving customer expansion
- As a Junior Customer Success Manager, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard
- You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers
- You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
- Conduct product demos, develop and deliver training sessions
- Analyze macro and microeconomic trends and their impact on consumer spending patterns
- Work with data scientists and consulting teams to explore alternative data to push the boundaries in more traditional economics
- Create content and present insights in customer forums and consulting read-outs, positioning Mastercard as an industry leader with highly differentiated capabilities
- Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
- Partner closely with product teams to create new features that best serve our customers
- Research and deliver solutions for complex problems and respond to inquiries
- Liaise with internal sales and delivery teams to increase understanding of solutions
- Identify areas of improvement, track project & task updates, and identify clients at risk of churning
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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