Customer Success Manager, Workwize
Management for remote IT and office equipment
Be an early applicant
Management for remote IT and office equipment
21-100 employees
Be an early applicant
21-100 employees
Company mission
To create a better work life for everyone by helping companies enable the hybrid working model for their employees.
Role
Who you are
- Bachelors and/ or Masters Degree (or an interesting reason for dropping out)
- 2+ years in a client-facing role, managing complex accounts, preferably in a SaaS company
- Sales experience is highly beneficial
- High problem-solving skills
- PowerPoint and Excel skills
- Critical attention to details
- Experience in data analysis; dive deep into customer data to help the CSM team identify trends and opportunities for improvement
- English communication skills both written and verbal - Business level
- You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
- You are a caring person, that wants to make a difference for customers
- Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
- The ability to present to Executives and Key Decision-makers
- Transparent & Honest; you mean what you say and are not afraid to express yourself
- Experience using CRM systems, HubSpot experience being a plus
- You are a natural-born team player who is open for everything and everyone
- Ambassador of hybrid working; you support the hybrid working policy
What the job involves
- We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients based globally, mainly based in Europe and in the USA
- Meaning you can have a call in the morning with Friesland Campina, Otrium, or Catawiki, during the afternoon you will call with a prospective client to discuss onboarding, whilst at the end of the day you will sit down with the internal team to optimize processes
- As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice
- Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment
- As our clients' needs differ, the solutions and your approach will differ as well
- Be responsible for the complete customer lifecycle, ensuring successful delivery, onboarding, adoption, and renewal of products and services
- Strengthen relationships by prioritizing engagement with customers
- Continuously enhance onboarding procedures for new customers, ensuring seamless experiences
- Optimize and navigate complex client requirements to drive effective onboarding
- Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
- Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Our take
Workwize is a procurement and management platform tailored specifically to meet the evolving needs of remote and hybrid working. At its core, Workwize prioritises customisation, flexibility, and transparency, enabling companies to effectively manage and procure the essential technologies and tools vital for their workforce.
Based in the Netherlands, Workwize has swiftly garnered acclaim, serving fast-growing startups and established enterprises alike within its native landscape. With its appeal extending globally, securing players such as Netflix to leverage its services within Europe. For a young company born out of the pandemic, Workwize has charted an impressive trajectory, underlining the enduring relevance of hybrid and remote work models well into the 2020s.
Backed by 2022 funding, Workwize has embarked on an ambitious expansion journey across Europe, capitalising on its existing client base spanning fifteen countries. Furthermore, strategic investments in workforce augmentation underscore a promising phase of growth for the company, poised to solidify its position as a frontrunner in shaping the future of workplace management and procurement solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
2% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2022
$1.6m
SEED
May 2021
$0.6m
SEED
Total funding: $2.2m
Company benefits
- A position in which you can continue to grow towards a more senior sales or management orientated role
- Freedom to change the working environment between home and the office
- The best working set-up
- Working in a young, flexible and entrepreneurial environment
- Daily team lunches
- Monthly Surprise Events
Company values
- Radically transparent: We personify the ‘Dutch’ spirit in our directness and transparency—always expressed with respect and an open mind
- Desire for action: Individually and as a collective, we are solutions oriented. We aim for growth and think entrepreneurially
- Challenge the status quo: We think big and envision the future success of our projects and ideas; challenge the status quo by constantly exploring new solutions and ideas
- Empower each other: We pride ourselves in empowering each other through trust, amplifying our strengths and putting each other at the centre of everything we do
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Articles
Leadership
Victor Dik
(CCO)Previously a Planning and Portfolio Manager at Vodafone Ziggo, a Domestic Relationship and Recruitment Manager at Knowledge 2 Share Foundation.
Sebastiaan Scholten
(CTO)Previously an Investment Banking Intern at Lazard and eCommerce Director at MIPACHA.
Michiel Meyer
(CEO)Previously a Business Growth Manager & Head of Addity at Buckaroo, Head of Department at Addity Payments, Consultant at McKinsey & Company and FinTech Developer at CoInvestor.
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