Enterprise Customer Success Manager, DAT
Shipper
$82-111k
+ Employee Stock Purchase Plan
Digital freight marketplace
Open for applications
Digital freight marketplace
1001+ employees
Open for applications
$82-111k
+ Employee Stock Purchase Plan
1001+ employees
Company mission
To deliver actionable information and solutions that help customers succeed.
Role
Who you are
- Bachelor's degree required, with preference for business, logistics, or technology focus
- 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations
- Proven track record of managing enterprise-level client relationships and driving measurable business outcomes
- Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes
- Logistics or supply chain industry experience strongly preferred
- Exceptional verbal and written communication skills with ability to present to C-level executives
- Strong analytical mindset with experience using data to drive customer insights and business recommendations
- Self-motivated individual contributor who thrives in ambiguous, fast-paced environments
- Demonstrated ability to work collaboratively within cross-functional deal teams
- Proficiency with CRM systems, customer success platforms, and data analysis tools
- Willingness to travel up to 25% for customer meetings and industry events
What the job involves
- DAT is looking for a Enterprise Shipper Account Manager to join our Shipper Sales Team. This role focuses on driving growth and retention within DAT's most strategic enterprise accounts through consultative partnership and deep product expertise
- You'll serve as the primary success advocate for our largest clients, ensuring they maximize value from DAT's solutions while identifying expansion opportunities that drive mutual growth
- Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts, driving measurable outcomes in customer satisfaction and revenue growth
- Serve as the primary post-sales consultant, conducting comprehensive workflow analyses to optimize how customers leverage DAT products and services within their operations
- Partner closely with Enterprise Sales teams as a key member of the deal team, providing technical expertise and customer insights throughout the sales process
- Design and deliver value-focused training programs and onboarding experiences tailored to enterprise customer needs and use cases
- Proactively identify expansion opportunities by analyzing customer usage patterns, business challenges, and growth trajectories
- Build and maintain executive-level relationships with key stakeholders at assigned accounts, serving as their strategic advisor on DAT solutions
- Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and drive product improvements
- Contribute to the development of customer success best practices, playbooks, and success metrics that can be scaled across the organization
Application process
- Application Deadline: 8/31/2026
Our take
DAT Freight & Analytics operates the largest truckload freight marketplace in North America, deploying freight-matching and analytics solutions to companies all across the freight logistics industry. At its core, the company exists to help businesses optimize their freight operations and achieve pricing power over a hyper-dynamic marketplace.
The company derives its data from the millions of freight matches powered by its platform, as well as a database of market transactions. This enables it to provide transportation brokers, carriers, industry analysts and other organizations with clear and actionable insights into market trends.
Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and the expansion of its offering, including by acquisitions such as that of the freight-matching Convoy Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Remote/hybrid flexibility
- 20 days PTO from day one, plus 10 paid holidays annually
- Wellness allowance
- Parental leave
- Career development paths
- Leadership training, mentorship programs, education reimbursement & industry certifications
- Performance bonuses & annual merit increases
- Immediate 401(k) matching
- Stock purchase program
- Premium health coverage, plus dental & vision
- Mental health support
- FSA/HSA options
- Life insurance
Company HQ
Denver Tech Center, Greenwood Village, CO
Leadership
Jeff Clementz
(President and CEO)Formerly CEO and President at Shift, SVP/GM of Marketplace and Partner Operations at Walmart (where they spent 6 years) and VP/MD for Australian and NZ at PayPal (where they spent 12 years).
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