Software Engineer, Assembled
Platform
$135-280k
+ stock options
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$135-280k
+ stock options
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- Have 5+ years of engineering experience involving backend, platform, or infrastructure systems
- Are excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations
- Thrive in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs
- Care deeply about reliability, maintainability, performance, and building systems that empower other engineers
- Enjoy collaborating cross-functionally and understand how platform work can unlock product and business impact
- Have familiarity with one or more parts of our stack:
- Cloud provider: AWS
- Container orchestration: Kubernetes + Karpenter
- Datastores: Postgres + PgBouncer, Snowflake, Redis
- Languages: Go and Python
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- We’re looking for an experienced software engineer to help build the foundation of Assembled’s platform
- Our Platform org is responsible for the core systems that power Assembled’s products end-to-end: the infrastructure our applications run on, the integrations that ingest data into the Assembled ecosystem, and the data platforms that transform, model, and serve that data across the company
- Assembled’s products sit at the center of some of the most operationally complex support environments in the world
- Our workforce management product helps support teams plan and operate at scale, while our AI agents help automate work across chat, email, and voice
- As both products grow, we need systems that are reliable, scalable, secure, cost-efficient, and capable of supporting both real-time operational workflows and large-scale analytical workloads
- By joining the Platform org, you’ll work on foundational problems across infrastructure, data platforms, and integrations
- Depending on your background and interests, you may go deeper in one area, but all of our platform engineers help build and evolve the systems that power both our workforce management product and our AI agents
- Scalable application infrastructure: We’re continuing to evolve the systems that run our products reliably and efficiently at enterprise scale, from container orchestration and observability to security and cost efficiency
- Integrations platform: We’re building the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers
- Modern data foundations: We’re building the systems that transform raw product and integration data into reliable, queryable, derived datasets that power metrics, reporting, analytics, and other product experiences
- Real-time and analytical systems: Many of our products depend on both low-latency operational paths and heavier analytical workflows. We’re investing in systems that can support both without duplicating logic or creating inconsistent definitions
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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