Customer Support Specialist, Remote
Payroll
$24-54k
+ Stock options. Salary based on US rates and may vary dependent on location
HR solutions for distributed teams
Job no longer available
HR solutions for distributed teams
1001+ employees
Job no longer available
$24-54k
+ Stock options. Salary based on US rates and may vary dependent on location
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- Proven experience in managing multi-country Global Payroll, with a strong understanding of payroll tax principles, social security contributions, and wage laws across multiple countries
- Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday, or similar)
- Demonstrated ability to read, and interpret Collective Bargaining Agreements (CBAs)
- Proven experience in client-facing roles supporting high-touch Enterprise accounts, with a track record of handling escalations and inquiries with exceptional customer service
- Ability to analyze payslips, detect discrepancies, reconcile payroll data, and research complex issues using various research tools
- Thrive in a dynamic, fast-paced environment and adjust swiftly to changing priorities across different jurisdictions
- Strong verbal and written skills in English; additional European languages are a plus. Proficient in using support tools (E.g. Zendesk) and Google Sheets
- A collaborative mindset with experience working alongside cross-functional teams and external vendors to ensure smooth, compliant payroll operations
- Excellent research, organizational, and process documentation skills with an ability to optimize workflows and implement process improvements
What the job involves
- An opportunity to advance your career in payroll and customer service, within a fast-paced, innovative company
- Contribute to a company making a global impact on the future of work
- Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork
- Opportunities for continuous learning and career development, with access to training programs and mentorship
- Act as the first line of support for complex multi-country global payroll inquiries
- Offer expert advice on navigating differences in payroll practices and tax considerations across various countries
- Work with internal teams to resolve complex payroll issues, ensuring clear communication of status and resolutions to clients
- Collaborate closely with CSMs to deliver proactive updates and best-practice guidance, ensuring a unified, high-quality client experience
- Proactively update your assigned client group and contribute to creating or enhancing training resources that reduce escalations and improve team knowledge
- You'll report to: Manager, Payroll Client Services
- Team: [Payroll] - [Payroll Client Services]
Application process
- Start date: As soon as possible
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
- Roughly 2 hours across 2-3 weeks
- Interview with recruiter
- Interview with the hiring manager
- Interview with a director
- Bar Raiser interview
- Offer and Prior employment verification check
- We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries it offers services in to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company HQ
Fisherman's Wharf, San Francisco, CA
Leadership
Job van der Voort
(Co-Founder & CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(Co-Founder & President)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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