Customer Success Associate, Gain
+ Annual performance-based bonus
Private markets intelligence app
Job no longer available
Private markets intelligence app
201-500 employees
Job no longer available
+ Annual performance-based bonus
201-500 employees
Company mission
To provide insight into the world’s companies.
Role
Who you are
- We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors, Consultancies and adjacent players
- You like to roll up your sleeves and are excited about the tech-enabled future of deal making
- Relevant experience – You have gained first experience in a client-facing or research-focused role
- Passion for Financial Services – You understand the foundations of the industry we serve and are passionate about learning more on the financial industry and private markets
- Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience
- Structured – You are well organized and can manage diverse priorities
- Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written
- Languages – You are fluent in English, additional language capabilities in French or German are preferred
What the job involves
- You will be the backbone of our customer success, supporting our Account Management team across regions
- As Customer Success Associate you will work independently, act as the key contact for users and support our strategic account initiatives
- Customer Onboarding and Training – You guide new users through the onboarding process providing comprehensive training sessions to ensure the value delivery to our customers and drive engagement
- Relationship Management - You develop and maintain strong relationships with users, serving as their primary point of contact to address needs and concerns promptly
- Proactive Value Creation - You monitor customer usage and engagement to identify potential issues early, providing proactive solutions and promptly resolving any issues
- Enabling expansion - You identify and nurture expansion opportunities across your book of business, working with Account Managers to execute on the opportunities identified
- Being the voice of the customer - You gather and structure feedback from customers that is used by the entire organization to improve our product and develop new features
- Driving cross team collaboration – You work closely with our Account Managers to unlock growth, ensuring a seamless customer experience and facilitating alignment across teams
- Customer Advocacy and Community Engagement - You encourage customer advocacy by identifying and nurturing satisfied users to participate in case studies, testimonials and community events
- Performance Monitoring and Reporting - You track key success metrics and report findings to inform strategic decisions
- Above all, as an early member of our overarching Go-to-Market team, you will have plenty of room to shape your role
- Depending on your spike, you can further grow within the organization into different teams and verticals
Salary benchmarks
Our take
Private market visibility isn’t easy to come by. With the year over year growth in sectors like VC investment, and growing uncertainty in the markets, the insights it yields are becoming increasingly valuable. Gain is looking to corner this market niche, with its platform that aims to provide faster and more accurate insights into private companies.
The platform offers a spread of search and source capabilities for private companies that includes comprehensive financials, automated searches and updates, and data visualisation. Whilst other companies are offering a similar service for high-growth UK companies, Gain’s private and global market focus takes this successful model and applies it to a particularly lucrative area.
Gain is seeing good results, too. It’s secured a spread of blue-chip clientele including Bain, McKinsey, Rothschild, and Perella Weinberg, demonstrating a strong product with high growth potential. Plus, with plenty of funding under its belt, it’s on solid footing to find future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
89% employee growth in 12 months
Company
Funding (1 round)
May 2022
$11.5m
SERIES A
Total funding: $11.5m
Company benefits
- Private medical care and sport card
- High-growth fintech scale-up with an international footprint
- Flexibility to leeway around exam periods or deadlines
- Hybrid working model, with flexible access to our Warsaw office
- Clear development path supported by lots of coaching and a feedback-driven approach
- Unmatched learning and career preparation opportunities for private equity, investment banking or consulting
- Culture of trust, ownership and standard of excellence
- Fun working atmosphere with company-wide outings and events
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Nicola Ebmeyer
(Co-CEO & Co-founder)They spent five years with McKinsey, ultimately as an Engagement Manager.
Frister Haveman
(Co-CEO & Co-founder)Previously a consultant with Bain, then moved into investment with Gilde Buy Out Partners and Bridgepoint.
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