Senior Client Success Manager, Salary Finance
Maternity Cover
+ Company bonus scheme
Financial wellbeing employee benefits platform
Be an early applicant
Financial wellbeing employee benefits platform
201-500 employees
Be an early applicant
+ Company bonus scheme
201-500 employees
Company mission
Salary Finance is on a mission to dramatically reduce the cost of borrowing for working people by collecting repayments via salary deduction.
Role
Who you are
- You are passionate about technology and social impact, and want to help grow a business that delivers a meaningful difference to society
- You are passionate about businesses that deliver social impact, and want to help build a business that delivers a meaningful difference to society
- You live and breathe the delivery of world class service
- You are empathetic; you understand what makes people tick
- You’re hardworking; you wouldn’t leave a job half finished and see each day as an opportunity to shine, learn and become more effective at a job that you love
- You enjoy working in a fast-paced environment in collaboration with a team
- You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality
- You have awesome communication skills. You’ll be able to interact with clients through a variety of channels (face to face, phone, email, social media, video)
- You have real enthusiasm to work in a fast growth startup - you will thrive if you are a self-motivated, fast-paced, action oriented, “roll your sleeves up and get-things-done” sort of person who wants to work in a small team where everyone makes a difference
- You have a high tolerance for ambiguity and frequently changing priorities and a genuine can-do attitude
- Strong Communication skills (Verbal and written)
- Strong presentation skills
- Must have the ability to work independently with minimal supervision
- Must have the ability to work under pressure and adhere to deadlines
- Strong attention to detail
- Positive can-do attitude
- Strong ability to manage high volumes of work and be efficient at prioritising tasks
- Self starter
- Strategic thinker
What the job involves
- We’re looking for an exceptional Senior Client Success Manager to join our team for a 13.5 months maternity cover
- Reporting to the Head of Client Success, you’ll be responsible for the success of your clients’ programmes and delivering world class service
- We are looking for a pro-active Senior Client Success Manager to partner with clients, develop strategies to drive engagement, provide solutions that add value and retain our client portfolio
- You'll own a portfolio of accounts and obsess about their on-going performance
- You'll act as the 'architect' for the account. You'll strategise how and what we should be doing within those accounts to drive the companies/clients objectives
- You'll build and deliver excellent client relationships measured by Net Promoter Score
- You’ll deliver 100% client retention and upsell additional products
- You'll maximise all opportunities to promote our services to the employees in our clients
- You'll support the Employee Communications Team in creating comprehensive, multi-channel, communication strategies to drive long-term uptake of products within our client portfolio
Application process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
Salary benchmarks
Our take
Whether a function of genuine care or increased efficiencies, companies are increasingly looking to secure the financial wellness of their employees. Salary Finance delivers a suite of products for this purpose, all integrated into employers’ payroll systems.
Offering a range of financial wellbeing products, Salary Finance is unique for its unusually low default rate, which arises from the security of deducting repayments directly from a borrower’s salary, and the extra information it gains about its customers by tapping into their HR systems. Originating in the UK, the company expanded to the US to bring low-cost loans to working Americans. Its US arm has since merged with FinFit to form the "pre-eminent financial wellness platform" in the US.
Though Salary Finance faces significant competition from other startups like Neyber and Wagestream, that are also attempting to fix the "payday problem", few have been able to effectively provide as impressive a range of options as this startup. There is every reason to assume the company will build on its past success, and forge a path into a favourable future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2020
$27m
SERIES D
Apr 2019
$32.8m
SERIES C
Total funding: $138.9m
Company benefits
- Company bonus scheme
- 25 days holiday with an extra day off on your birthday
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
- Pension and life assurance, and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships, etc.
- Enhanced policies that are family and pet friendly, to include company sick pay and Peternity leave
- Annual personal learning budget
- Great career development in a fast paced environment
- Regular company socials
- Volunteer days as part of our CSR program
- Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices
- More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!
Company HQ
Shepherd's Bush, London, UK
Leadership
Asesh Sarkar
(Co-Founder & CEO)President and Co-Founder of FinFit. Has worked in senior roles at Detica, PA Consulting Group, and Deloitte.
Dan Cobley
(Co-Founder & Chairman)Has worked in senior roles at Google, Capital One, and Santander. Previously founded ClearScore.
Daniel Shakhani
(Co-Founder)Executive Chairman of the Harvard Human Flourishing Florens Global Program. Has experience working for Goldman Sachs, RBS, and Opportunity Network.
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