IT Support and Hardware Operations, Hive

• Be an enrolled student, ideally studying IT, computer science, or a similar subject, with hands-on IT support experience in helpdesk support, device setup, or troubleshooting
• Be structured and reliable, follow processes, think proactively, and know when to escalate
• Have solid macOS knowledge, and experience with Google Workspace and Slack
• Have a service mindset, be patient, explain technology simply, and communicate clearly
• Be fluent in English; German at B1 level or above is a plus

Desirable

• Our laptops and devices keep an international team productive, and you will be the person who makes that happen. This role combines hands-on IT support with building automations for our internal tools, and gives you real ownership from day one
• As an IT Support & Hardware Operations Intern / Working Student, you will keep our team's devices running and improve how we work through automation
• You will join the Central People Team in Berlin and work closely with the People Lead and your teammates, with device and leasing vendors, and with colleagues across several countries
• Solve laptop issues and handle upgrades by diagnosing, fixing, and escalating issues
• Prepare laptops for new joiners and run tool-setup sessions
• Process returns by collecting, resetting, refurbishing, and restocking devices
• Manage the employee equipment budget, handle orders and returns (for example, headphones and keyboards), and keep records accurate
• Run the internal Hardware Store by receiving, preparing, and shipping used devices
• Be the first point of contact with device vendors
• Improve and automate workflows in internal tools built with Lovable, n8n, and siit
• Keep runbooks current and document new cases
• Support onboarding days, meet new joiners, and help with onsite coordination
• Intern: 40 h/week, 6 months
• Working student: 20 h/week, 6–12 months

• Start 1 Dec 2026