Solutions Architect, Torq

• This is a senior, customer-facing architecture role for someone with deep experience in security operations, AI/LLMs, and agentic workflow design
• We’re specifically looking for someone who stays ahead of the curve on rapidly evolving AI technologies and can translate emerging advances into practical, safe, and high-value implementation patterns for real-world security teams
• Significant experience in solutions architecture, security engineering, security automation, or customer-facing technical roles within cybersecurity
• Strong understanding of security operations workflows, including investigation, response, case handling, and cross-platform process orchestration
• Hands-on experience with AI/LLM technologies, including prompt design, structured outputs, tool calling, retrieval patterns, and agentic workflow design
• Demonstrated ability to translate emerging AI capabilities into real implementation patterns rather than staying at the conceptual or demo level
• Strong architectural judgment on how to apply AI in production, including guardrails, fallback paths, escalation design, and human-in-the-loop controls
• Strong understanding of when AI is appropriate versus when deterministic automation, standard integrations, or simpler workflow logic are the better solution
• Experience designing complex integrations across APIs, webhooks, identity systems, case management platforms, and security tools
• Ability to turn ambiguous customer problems into scalable operating patterns and durable technical designs
• Excellent spoken and written communication skills, including the ability to explain complex technical and AI concepts to both technical and non-technical audiences
• Strong problem-solving abilities, technical judgment, and strategic thinking
• Strong organizational and time-management skills, with the ability to balance multiple customer engagements and internal initiatives

Desirable

• We’re looking for a Solutions Architect to join our Global Solutions Architecture team
• In this role, you’ll work directly with customers to design advanced solutions on Torq while also helping define the implementation patterns, architecture standards, and reusable frameworks that scale across the company
• You’ll spend significant time both building customer solutions and creating reusable design standards, reference architectures, and solution frameworks that raise the bar across the organization
• Partner with customers to design and implement advanced Torq solutions that modernize how security work is triaged, investigated, orchestrated, and resolved
• Architect intelligent workflows that combine orchestration, integrations, LLMs, retrieval, reasoning, tool use, and governed human decision points
• Design patterns that help security teams move from manual, fragmented processes to scalable, high leverage operating models
• Build practical solutions for alert triage, investigative enrichment, case progression, phishing, identity, cloud, remediation, and analyst support workflows
• Design and implement agentic workflow patterns that combine deterministic logic, API orchestration, AI model calls, iterative investigation steps, confidence scoring, and human in the loop controls
• Create reusable reference architectures, design standards, templates, and paved road frameworks for the broader field organization
• Help define company wide best practices for how Torq should be deployed for repeatable, scalable customer outcomes
• Guide customers on the right balance between deterministic automation, AI augmentation, and multi-step agentic execution
• Translate fast-moving advances in AI, LLMs, and agentic design into reusable solution patterns that can be applied safely and effectively in customer environments
• Work cros -functionally with Product, Engineering, Customer Success, and field teams to surface emerging customer needs, improve solution quality, and influence product direction
• Lead design sessions, architecture workshops, and technical reviews with both technical practitioners and executive stakeholders

• We build AI for a living, and we encourage candidates to use it to prep, research, and sharpen their best work. But we're hiring humans, not chatbots. We want the real you. Use AI to tighten your resume, prep for interviews, research Torq, and outline ideas for written responses. Show up as yourself for live interviews, final assessments (the voice, logic, and reasoning need to be yours), and anywhere we're evaluating how you think — not how you prompt