Operations Manager, Lime
$98-120k
+ Equity + Annual performance Bonus
More information about location
Electric bike and scooter rentals
Be an early applicant
Electric bike and scooter rentals
1001+ employees
Be an early applicant
$98-120k
+ Equity + Annual performance Bonus
More information about location
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- 4+ years work experience in operations, consulting, engineering, or similar fields
- Demonstrated track record of achieving business outcomes
- Ability to understand metrics, P&Ls, KPIs and the levers to pull to drive results
- 1+ years people management experience
- Strong Stakeholder Management: Ability to build and manage relationships with city officials, regulatory bodies, and other key external partners
- Financial Acumen: Comfortable leveraging data to visualize the impact of investments to drive profitability
- Operational & Strategic: Strong ability to balance regional strategy with day-to-day execution, turning high-level goals into actionable plans and driving market performance
- Data-Driven and Analytical: Drive recommendations based on data-driven insights, financial/cost modeling, and risk assessments
- Excellent Communicator: Develop and deliver high-impact presentations, roadmaps, and reports utilizing data to convey business performance and strategic recommendations
- Problem-Solving & Process Improvement: Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service
- Advanced Knowledge of Excel or Google Sheets and SQL: Proficiency in spreadsheet modeling and data analysis is a major plus
- Relentlessly Curious: Always wanting to dig deeper and understand the "why" — particularly when it comes to understanding customer needs and market trends
- You bring energy, enthusiasm, and a collaborative mindset that inspires others and strengthens the team culture!
What the job involves
- As Operations Manager at Lime you drive Lime’s growth and operational strategy in New York City
- You are the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want
- You are the voice of Operations to internal stakeholders and an internal collaborator
- You work cross-functionally with government relations, central ops, product, etc
- And will execute the market strategy while optimizing the fleet for the market
- You will also maintain your market’s P&L and you’ll manage a small team, providing guidance and coaching to ensure everyone performs at their best
- This is a high-impact, cross-functional role that requires strong project management, strategic thinking, financial planning, and stakeholder management skills
- In this role, you'll make a significant impact in the fast-evolving world of micromobility
- If you’re a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you
- Be the operational expert for New York, championing operational excellence, owning end-to-end operational improvements, advising cross-functional reams and engaging in strategic discussions with key external stakeholders including city officials
- Define and implement operations strategies to expand Lime’s service area, improve ridership and increase market share across New York City
- Build and maintain relationships that drive community support and ensure compliance with local policies and regulations. Act as the primary point of contact for city officials, regulators, and local business partners
- Coordinate the RFP process for expansion opportunities and service area agreements. Conduct market research and competitive analysis to identify areas for improvement and growth
- Monitor performance and take ownership of key metrics that drive the market's P&L
- Manage our relationships with out-of-warehouse Logistics Providers
- Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
- Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
- Create a positive, inclusive, and safe workplace where people genuinely want to work
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
Salary benchmarks
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