Desktop Support, Galaxy
$90-105k
+ Discretionary bonus
Investment management firm
Job no longer available
Investment management firm
1001+ employees
Job no longer available
$90-105k
+ Discretionary bonus
1001+ employees
Company mission
To engineer a new economic paradigm.
Role
Who you are
- 5+ years of experience in technical support, including 3+ years of deskside or trade floor experience
- Bachelor’s degree in Information Technology or equivalent work experience
- Relevant certifications such as CompTIA A+/Network+, Microsoft, or Cisco are a plus
- Excellent interpersonal, communication, organization and customer service skills
- Proven ability to deliver white glove support to executives and responsive trade support in fast-paced environments
- Strong working knowledge of both Windows and Mac OS operating systems
- Hands-on experience with MDM platforms such as Airwatch, Jamf, or Microsoft Intune
- Solid understanding of Office 365, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP)
- System Administration and Engineering for SAAS Applications such as Box, Zoom, and Slack
- Experience with integrations between SAAS providers
- Experience with hardware deployment, mobile device support, and enterprise software troubleshooting
What the job involves
- A Senior Desktop Support person that will support the firm and its users globally. The role will involve direct as well as remote end user support. In this position, you will leverage your firsthand experience involving technology and security implementations that go beyond a typical financial services organization of this size and be part of a nascent industry with enormous growth possibilities.
- The position requires daily on-site presence at Galaxy’s offices in New York, in addition to working on off-hours support tasks as well as nights and weekends as needed
- Serve as a Level 3 Desktop Support Engineer in our NY Office
- Be a source of escalation for Level 1 Desktop Support Analysts
- Work closely with the IT & Security team to ensure users are well-supported for IT usage
- Provide high-touch white glove service to executive users as well as responsive, high-performance trade support
- Deliver hands-on deskside and remote technical support across hardware, software, and network issues
- Track and triage desktop support ticketing and case management
- Assist with device rollouts, onboarding/offboarding, and hardware lifecycle and asset tracking
- Coordinate with global IT Desktop and Helpdesk teams to align on standards, processes, and escalations
- Manage and prioritize the local IT support ticket queue, ensuring SLAs and service quality are met
- Administrator and help maintain various SAAS applications
- Provide off-hours support and escalation via phone and remote access as required
Our take
Galaxy Digital Holdings was founded to bring institutions into the blockchain revolution, envisioning a society where values and ownership flow as freely as information. Galaxy has captured the massive growth in the space over the past few years, offering its clients a range of financial solutions spanning the digital assets ecosystem, operating five synergistic business lines: Trading, Asset Management, Principal Investments, Investment Banking, and Mining.
The company exists within a highly volatile industry but has emerged stronger following the recent crypto reset. While reports claim the company is planning to cut one-fifth of its workforce, Galaxy itself has stated that it is currently focused on considering optimal team structure and strategy.
Recently, Galaxy announced that it has entered into an agreement with Canaccord Genuity Corp. for a bought deal offering, raising gross proceeds of approximately US$100 million. This move is aimed at bolstering the company’s financial position, with proceeds intended for working capital and general corporate purposes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Feb 2018
$18m
SERIES B
Total funding: $18m
Company benefits
- Equity Exposure for All Employees - Through broad and meaningful equity participation, we desire to have our employees work collaboratively and act as long-term shareholders
- 401(k) Contributions- Galaxy offers a 401(k) retirement savings plan with a 3% employer contribution and access to both Traditional and Roth options (US-only)
- Flexible Time Off and Parental Leave - You decide how many paid vacation and personal days off you want. Paid Parental Leave is available to give new parents the opportunity to care for and bond with their new child
- Full Paid Health Benefits - Company-paid health insurance for employees, partners, and other dependents, effective as of your start date
- Perks at Work - Galaxy provides various crypto education opportunities, a free Peloton membership with insurance, after-hours car service reimbursements, and more
- Employee Assistance Program - Confidential, 24/7 access to mental healthcare with a licensed therapist or psychiatrist. Benefits include 8 free video sessions per person, per year, for employees and any of their dependents age 18+
Company HQ
SoHo, New York, NY
Leadership
Mike Novogratz
(CEO)Previously acted as CIO for Fortress Investment Group and as a Partner of Goldman Sachs.
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