IT Support Engineer, Galaxy
$100-125k
+ Discretionary bonus + Equity incentives
Office located in Manhattan, NY
Investment management firm
Job no longer available
Investment management firm
1001+ employees
Job no longer available
$100-125k
+ Discretionary bonus + Equity incentives
Office located in Manhattan, NY
1001+ employees
Company mission
To engineer a new economic paradigm.
Role
Who you are
- You’re an early-career IT professional who loves solving problems and helping people
- You take pride in delivering exceptional support while continuously looking for smarter, faster ways to work
- You’re comfortable getting hands-on with systems, scripting small automations, and improving day-to-day workflows
- You see IT as a foundation for learning modern infrastructure and automation, and you’re eager to grow in a technical, fast-paced environment surrounded by smart, collaborative peers
- 3+ years of experience in a technical support or helpdesk role, including deskside or trade floor experience
- A degree in Computer Science, Engineering, or a related field
- Strong understanding of operating systems (macOS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with SaaS administration and mobile device management (MDM) tools such as Jamf or Intune
- Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools
- Excellent customer service skills — patient, proactive, and positive under pressure — with a strong sense of ownership and follow-through
- A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders
- A natural curiosity for how systems work—and how they break
- Detail-oriented, self-starter who thrives in a fast-paced environment
Desirable
- Experience with scripting languages: Python, Bash, PowerShell, etc
- Exposure to Git, APIs, RESTful services, or automation frameworks
- Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools
What the job involves
- Provide high-quality deskside and remote support to Galaxy employees for hardware, software, and network issues
- Deliver white-glove support to executive users while proactively improving their technical experience
- Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS)
- Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration
- Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment
- Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency
- Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation)
- Participate in an on-call rotation and assist with off-hours projects as needed
- What We’re Looking For:
Our take
Galaxy Digital Holdings was founded to bring institutions into the blockchain revolution, envisioning a society where values and ownership flow as freely as information. Galaxy has captured the massive growth in the space over the past few years, offering its clients a range of financial solutions spanning the digital assets ecosystem, operating five synergistic business lines: Trading, Asset Management, Principal Investments, Investment Banking, and Mining.
The company exists within a highly volatile industry but has emerged stronger following the recent crypto reset. While reports claim the company is planning to cut one-fifth of its workforce, Galaxy itself has stated that it is currently focused on considering optimal team structure and strategy.
In 2024, Galaxy announced that it had entered into an agreement with Canaccord Genuity Corp. for a bought deal offering, raising gross proceeds of approximately US$100 million. This move is aimed at bolstering the company’s financial position, with proceeds intended for working capital and general corporate purposes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Feb 2018
$18m
SERIES B
Total funding: $18m
Company benefits
- Equity Exposure for All Employees - Through broad and meaningful equity participation, we desire to have our employees work collaboratively and act as long-term shareholders
- 401(k) Contributions- Galaxy offers a 401(k) retirement savings plan with a 3% employer contribution and access to both Traditional and Roth options (US-only)
- Flexible Time Off and Parental Leave - You decide how many paid vacation and personal days off you want. Paid Parental Leave is available to give new parents the opportunity to care for and bond with their new child
- Full Paid Health Benefits - Company-paid health insurance for employees, partners, and other dependents, effective as of your start date
- Perks at Work - Galaxy provides various crypto education opportunities, a free Peloton membership with insurance, after-hours car service reimbursements, and more
- Employee Assistance Program - Confidential, 24/7 access to mental healthcare with a licensed therapist or psychiatrist. Benefits include 8 free video sessions per person, per year, for employees and any of their dependents age 18+
Company HQ
SoHo, New York, NY
Leadership
Mike Novogratz
(Investor)Previously acted as CIO for Fortress Investment Group and as a Partner of Goldman Sachs.
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