Desktop Support, Galaxy
$90-125k
+ Discretionary bonus + Equity incentives
Office located in Manhattan, NY
Investment management firm
Open for applications
Investment management firm
1001+ employees
Open for applications
$90-125k
+ Discretionary bonus + Equity incentives
Office located in Manhattan, NY
1001+ employees
Company mission
To engineer a new economic paradigm.
Role
Who you are
- You're a computer science graduate or an early-career technologist who’s eager to build systems, write scripts, and eliminate repetitive tasks
- You’re excited by the opportunity to work hands-on with end users, but your true passion lies in automating and scaling IT solutions
- You view IT Operations as a launchpad—not a destination—and you’re looking for an environment where you can apply your programming skills to real-world problems from day one
- You're passionate about modern infrastructure, curious about production systems, and want to work with smart people who build secure, scalable environments
- 5+ years experience in a technical support role, including 3+ years of deskside or trade floor experience
- A degree in Computer Science, Engineering, or a related field
- Strong interest or experience in automation, scripting, or infrastructure-as-code
- A natural curiosity for how systems work—and how they break
- Solid understanding of operating systems (macOS, Windows) and network fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with SaaS administration, endpoint management tools (e.g., Jamf, Intune), and cloud platforms
- A strong communicator with a service mindset, comfortable supporting a range of users including executives and traders
- Not just willing—but excited—to roll up your sleeves, solve messy problems, and write code to prevent them from recurring
Desirable
- Experience with scripting languages: Python, Bash, PowerShell, etc
- Exposure to Git, APIs, RESTful services, or automation frameworks
- Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools
- Contributions to personal, school, or open-source projects that show your engineering mindset
What the job involves
- Provide high-quality deskside and remote support to Galaxy employees across hardware, software, and network issues
- Develop tools and scripts to automate manual workflows, improve efficiency, and reduce ticket volume
- Partner with Security, Engineering, and Infra teams to support IT operations in a highly technical, fast-paced environment
- Deliver white-glove support to executive users while proactively improving their technical experience
- Familiar with Git, CLI tools, APIs, and scripting languages (e.g., Python, PowerShell, Bash) to solve recurring issues programmatically
- Assist with onboarding/offboarding, device provisioning, asset tracking, and SaaS administration—but always ask: can this be automated?
- Collaborate with global support teams to refine shared processes, establish standards, and promote automation adoption across the org
- Participate in an on-call rotation and contribute to off-hours projects as needed
Our take
Galaxy Digital Holdings was founded to bring institutions into the blockchain revolution, envisioning a society where values and ownership flow as freely as information. Galaxy has captured the massive growth in the space over the past few years, offering its clients a range of financial solutions spanning the digital assets ecosystem, operating five synergistic business lines: Trading, Asset Management, Principal Investments, Investment Banking, and Mining.
The company exists within a highly volatile industry but has emerged stronger following the recent crypto reset. While reports claim the company is planning to cut one-fifth of its workforce, Galaxy itself has stated that it is currently focused on considering optimal team structure and strategy.
Recently, Galaxy announced that it has entered into an agreement with Canaccord Genuity Corp. for a bought deal offering, raising gross proceeds of approximately US$100 million. This move is aimed at bolstering the company’s financial position, with proceeds intended for working capital and general corporate purposes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Feb 2018
$18m
SERIES B
Total funding: $18m
Company benefits
- Equity Exposure for All Employees - Through broad and meaningful equity participation, we desire to have our employees work collaboratively and act as long-term shareholders
- 401(k) Contributions- Galaxy offers a 401(k) retirement savings plan with a 3% employer contribution and access to both Traditional and Roth options (US-only)
- Flexible Time Off and Parental Leave - You decide how many paid vacation and personal days off you want. Paid Parental Leave is available to give new parents the opportunity to care for and bond with their new child
- Full Paid Health Benefits - Company-paid health insurance for employees, partners, and other dependents, effective as of your start date
- Perks at Work - Galaxy provides various crypto education opportunities, a free Peloton membership with insurance, after-hours car service reimbursements, and more
- Employee Assistance Program - Confidential, 24/7 access to mental healthcare with a licensed therapist or psychiatrist. Benefits include 8 free video sessions per person, per year, for employees and any of their dependents age 18+
Company HQ
SoHo, New York, NY
Leadership
Mike Novogratz
(CEO)Previously acted as CIO for Fortress Investment Group and as a Partner of Goldman Sachs.
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