Customer Architect, Elastic

• The ideal candidate will have a history working in a fast-paced environment helping guide customers as they scale and expand their use of technology platforms
• Bachelor's degree or equivalent with at least 5-7 years of relevant experience in customer-facing technical roles
• Proven track record of managing customer relationships and driving technical success at scale
• The ability to articulate the benefits of modern platforms, software and technology
• Strong technical foundation with ability to understand complex distributed systems architectures
• Demonstrated ability to manage multiple customer relationships simultaneously using structured approaches
• Strong presentation and communication skills for both technical and business audiences
• Self-starter who can analyze current processes and develop scalable customer engagement strategies

Desirable

• We are looking for a Customer Architect to work with our General Business segment who have made annual commitments, guaranteeing their technical and strategic success throughout their journey with Elastic alongside our Self-Service Cloud customers.
• This role combines strategic account management with deep technical expertise, managing both assigned annual customer territories and supporting our pooled engagement model for Self-Service Cloud
• Manage a portfolio of annual customers using high and low-touch engagement strategies based on customer needs and expansion potential
• Provide consultative guidance across both cloud SaaS and on-premises deployments, including architectural recommendations, implementation support, and performance optimization
• Drive customer expansion and renewals through proactive health assessments, business reviews, and value demonstration aligned with customer success metrics
• Support at-scale customer engagement by handling inbound requests from Self-Service Cloud customers
• Contribute to customer success initiatives including knowledge base content, webinars, and workshops