IT Support Engineer, COMPASS Pathways
$75-100k
+ Discretionary bonuses and equity
More information about location
4 days a week in office (Manhattan, NYC)
Biotech accelerating patient access to evidence-based innovation in mental health
Open for applications
Biotech accelerating patient access to evidence-based innovation in mental health
201-500 employees
Open for applications
$75-100k
+ Discretionary bonuses and equity
More information about location
4 days a week in office (Manhattan, NYC)
201-500 employees
Company mission
To accelerate patient access and experience to evidence-based innovation in mental health care, to achieve a vision of a world of mental wellbeing.
Role
Who you are
- Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices
- High level of understanding of Zoom and audio-visual technology
- Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF
- High level of understanding and experience of Office 365 & Microsoft products
- Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology
- Experience working in IT work management/ticketing systems, Jira service desk experience a plus
- Ability to prioritize workload and involvement with VIP support
- Strong analytical, project management, written and verbal communication skills
- Previous involvement with on-boarding / off-boarding of employees
- Proficient dealing with digital security threats
- Exceptional problem-solving skills in high pressure situations
- Completely self-sufficient and able to work with minimal supervision & support
- Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented
- Experience working in an ITIL environment, including request, incident and change management processes
- Strong alignment with core company mission and values
What the job involves
- The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues
- Reports to: Senior IT/AV Manager
- Manage technical tasks related to onboarding and offboarding of Compass users
- Attend the office full time and support end user requests
- Take responsibility for the Zoom Rooms audio-visual technology in every conference room
- Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products
- Logging service desk tickets from internal employees and working with them to resolve any technical issues
- Troubleshooting and resolving IT hardware and software issues
- Collaborate on projects with cross functional teams as needed
- Support hardware and software of all end user devices
- Setting up and support end user mobile devices
- VIP support of our senior staff
- Act as Technician on Duty for important US-based conference calls
- Create high quality AV/IT Documentation resources
- Proactively create tasks to improve AV/IT systems and process
- Remain up to date with current technology trends and best practice
Our take
There’s been a major movement towards treating mental health issues with psychedelics over the last few years. While the vast majority of this work is still in R&D and clinical trials, the space has become awash with capital investment, with a handful of companies even going public.
COMPASS Pathways is one of those to go public, along with MindMed in 2020. The company is developing methods for treating depression and other mental health issues with psilocybin – the naturally occurring psychedelic chemical found in mushrooms.
The growth of COMPASS from being founded in 2016 to its IPO in 2020 has been extraordinary. There have been a few ups and downs since then (as is the case with most PLCs), with each rise and fall dependent on the progress of its trials. However, the fact that the company appointed former Otsuka Pharmaceutical executive Kabir Nath as CEO in 2022, bolstered by $285 million in private placement VC, shows that it's determined to stay ahead of the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2020
$80m
SERIES B
Oct 2018
$25m
SERIES A
Total funding: $109.1m
Company benefits
- Pension and retirement savings plans
- Flexible working arrangements, including flexible hours, working-from-home and hybrid working
- Community Circles: a regular opportunity for team members to connect, share lived experiences, inspire others, and learn from each other
- Regular virtual and in-person social events, including a London-based hiking group, art and creative workshops, food and drinks evenings, team picnics, and holiday celebrations
- Comprehensive and market-leading health and wellness benefits including company paid healthcare plans
- Confidential counselling or therapy sessions via our Employee Assistance Programme
- Support from our own dedicated Community Wellbeing Lead to guide team members to our resources
- Workplace wellbeing initiatives, including employee-led yoga, meditation, mindfulness, and support groups for parents and carers and for people who are neurodiverse
- Breast-feeding facilities at our London office
- Wellbeing Leadership Forums for Line Managers
- Generous paid time off/annual leave allowance including one company closing per year and your birthday off
- Generous paid parental leave for eligible team members, up to 39 weeks
- Paid family and dependent care leave in addition to parental leave
- Job architecture, providing employees with guidance and clear pathways for developing and progressing their career and twice-yearly promotions cycle
- A process for performance and development goals that is tied to employees receiving feedback throughout the year and assessing individual performance and rewards at the end of the year
- Dedicated internal resources including regular webinars to support employees’ personal development and career goals
- A learning curriculum of courses on offer delivered by external experts to develop specific skill areas
- Dedicated effort for early career team members to learn skills and strategies for advancement
Company HQ
Soho, London, UK
Leadership
Kabir Nath
(CEO)Joined as CEO in 2022, having served as Senior Managing Director of Global Pharmaceutical Business at Japanese company Otsuka. Prior to this, they spent a decade at Bristol Myers Squibb in a number of roles including SVP of Virology, US Pharmaceuticals.
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