Senior Customer Success Architect, ForgeRock

• This role is ideal for a seasoned, self-directed identity expert with a strong enterprise architecture background, exceptional communication skills, and a passion for helping customers solve complex business problems with secure, scalable solutions
• 7+ years of experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant
• Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts
• Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management
• Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat)
• Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture
• Ability to communicate complex technical solutions to both technical and non-technical stakeholders
• Self-starter with strong project ownership and minimal need for management oversight
• Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment
• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience)

Desirable

• As a Senior Customer Success Architect at Ping Identity, you will play a critical role in driving strategic value and technical success for our most complex and high-impact customers
• You will serve as a trusted technical advisor and identity architecture expert, partnering with customer executives, architects, and technical teams to ensure successful deployment, adoption, and expansion of Ping solutions
• In this senior-level role, you will lead technical engagements, provide guidance on enterprise architecture best practices, and proactively identify opportunities to deepen customer value across their identity journey
• You will closely collaborate with Customer Success Managers, Product, Sales, Professional Services, and Support teams to align customer objectives with Ping’s roadmap and capabilities
• Your work will directly influence customer satisfaction, retention, and growth
• Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments
• Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments
• Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery
• Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives
• Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution
• Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management
• Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience