Senior Manager of Client Success, SeatGeek
$165-185k
+ Equity Stake + Bonus based on performance
Ticketing platform for live events
Open for applications
Ticketing platform for live events
501-1000 employees
Open for applications
$165-185k
+ Equity Stake + Bonus based on performance
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- 8+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing
- 4+ years leading and developing high-performing teams
- Proven success driving client outcomes and commercial growth
- Experience with complex product suites and business models
- Analytical mindset—you can dissect performance data and a P&L, spot trends, and drive insights to action both internally and with clients
- Exceptional attention to detail, urgency, and follow-through
- Strategic thinker who thrives in ambiguity and can build structure from scratch
- Executive presence—you know how to inspire trust and lead through influence
- Willingness to travel (~20–30%) to client meetings and industry events
- Familiarity with the sports or live entertainment industry is a strong plus
What the job involves
- We’re looking for a Senior Manager, Client Success to join SeatGeek’s fast-growing Clients & Partners organization
- Reporting to the EVP, Clients & Partners, you’ll lead a team supporting some of the most iconic teams and leagues in the world—including the NBA, NHL, golf, horse racing, and more
- This is a leadership role for someone who’s passionate about helping clients succeed while scaling high-performing teams
- You’ll guide a group of high-caliber Client Success Managers to deliver exceptional commercial outcomes, partner with executives across the business to drive strategic initiatives, and serve as a key operator and thought partner
- You’ll set the bar for excellence, accountability, and trust, ensuring your team delivers business impact and world-class service
- You’ll also travel to client events, partner with stakeholders across SeatGeek, and help evolve how we operate and scale
- Lead, coach, and develop a team of Client Success Managers supporting major sports and entertainment clients
- Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
- Use data and insights to track performance and proactively inform decision-making
- Partner with the EVP, Clients & Partners to shape team strategy, drive execution, and scale operations
- Scope and lead cross-functional initiatives that improve internal processes, tools, and workflows
- Ensure the team delivers measurable impact across product adoption, revenue growth, and client health
- Build strong relationships with internal and external stakeholders to foster alignment and trust
- Act as a senior escalation point, helping resolve complex issues and ensure client satisfaction
- Travel to key client meetings and industry events to represent the team and strengthen partnerships
- You’ll work with some of the biggest brands in sports and entertainment
- You’ll shape the growth and impact of a world-class CS organization
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$77.8m
SERIES D
Total funding: $419m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
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