Customer Success Manager, Treasure Data
$96.5-116.8k
Commission is not included in the advertised compensation range
Enterprise customer data platform
Job no longer available
Enterprise customer data platform
501-1000 employees
Job no longer available
$96.5-116.8k
Commission is not included in the advertised compensation range
501-1000 employees
Company mission
To radically simplify customer data management to help companies drive business value with connected customer experiences.
Role
Who you are
- 5+ years of Customer Success or related experience
- Proven track record of communicating across business and technical concepts (ie. ROAS, critical metrics, Big Data and Analytics, Data Warehousing, API and software integrations, and SQL)
- Background in one or more of the following areas is ideal: Marketing, SaaS/Martech/Adtech, Analytics/Business Intelligence
- Proficiency in Google Suite (particularly Docs, Sheets, Slides)
- Independent drive for continuous improvement
- 25% travel average with the opportunity to travel more if desired
What the job involves
- As a Customer Success Manager you will lead the day to day relationship directly with your customers
- You will be accountable for driving their strategic success through goal setting and action planning with use case workshops, maturity assessments and other tools our team has access to
- Customer Success Managers also serve as the voice of the customer within Treasure Data
- We have the privilege of working with all teams - including: Product Management, Engineering, Marketing, Industry Principals, Professional Services - to ensure our customers are successful
- You will also represent Treasure Data to our customers sharing roadmap updates and facilitating conversations between the customer and our Product teams
- Build and maintain success plans with customer leadership centered around growing the value generated by Treasure Data
- Encourage and enable adoption of our entire product and find opportunities for expansion across the enterprise
- Work with internal teams and external partners to ensure smooth implementations and ongoing strategic support is delivered in a timely and relevant manner
- Strategically use our success tools, including: slack, Gainsight, QBRs, customer on-sites, our incredible Support team, brilliant Industry Principals, Professional Services team, and hardworking Executive Sponsors
- Partner with Marketing to drive joint customer success stories and co-marketing opportunities
Our take
Treasure Data’s Customer Data Cloud solution is a flexible, scalable, and secure customer data platform that provides companies with a comprehensive view of their customers’ needs. Its suite of customer data solutions enables companies to optimize their marketing, service, sales, and operational strategies to drive personalized engagement and improve customer acquisition, sales, and retention.
The company is used by hundreds of Fortune 500 and Global 2000 companies, including LG, Fijitsu, Mattel Barbie, and Subaru, and has made numerous strategic partnerships with the likes of Permission.io, Versium, ADA, Sinch, and more. Through these partnerships, Treasure Data has expanded its overall capabilities, customer base, and market reach.
Treasure Data has remained focused on global expansion, development, and furthering its suite of innovative customer data solutions and was named as a "strong performer in customer analytics" by Forrester Research in 20222. By enabling enterprises and fast-growing companies to provide personalized, quality customer experiences across the web, Treasure Data is set to lead businesses into the customer-centric digital age.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$234m
GROWTH EQUITY VC
Nov 2016
$25m
SERIES C
Total funding: $288.1m
Company benefits
- Medical/Dental/Vision Plans & Employee Assistance Program (EAP)
- Company Paid Life Insurance (3x Salary)
- Company Paid Short- and Long-Term Disability Coverage
- 401K with Company Match
- Restricted Stock Units (RSU), fully vested after 2 years
- Paid Vacation & Sick Time
- Paid Volunteer & Mental Health Days
- Up to 26 weeks Paid Parental Leave
- 16 Company Holidays (includes 2 floating holidays)
- One Time $500.00 Stipend for Office Equipment
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Kazuki Ohta
(CEO)Former CTO at Treasure Data and Preferred Infrastructure. Current Forbes Technology Council Member. Founded Hadoop User Group Japan.
Hiro Yoshikawa
(Chairman of the Board)Former Treasure Data CEO. Current Advisor To The President at Waseda University, and General Partner at Carbide Ventures.
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