Service Delivery Manager, MongoDB
$84-165k
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
$84-165k
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Security, or a related field is preferred but not required
- 5+ years of experience in IT Security, IAM, or related domains, with at least 3 years in a leadership or service delivery role
- Strong expertise in IAM frameworks, Zero Trust architectures, and Privileged Access Management (PAM)
- Experience managing IAM solutions such as Okta, Azure AD, SailPoint, CyberArk, or Ping Identity
- Strong grasp of technical concepts and technical project management skills
- Proven track record of implementing and improving ITIL-based service delivery frameworks
- Strong understanding of security compliance frameworks (ISO 27001, NIST, SOC2, GDPR, etc.)
- Exceptional stakeholder management, communication, and leadership skills
- Strong analytical and problem-solving abilities with a focus on continuous improvement
What the job involves
- We are seeking an experienced and dynamic Service Delivery Manager to join our IAM & Security Engineering team
- This role is critical in ensuring the delivery, reliability, and efficiency of our services, security tools, and policies
- You will be responsible for establishing and maintaining a robust and repeatable framework for planning, implementing, and continuously improving the tools, applications, services, and policies managed by the IAM & Security Engineering team
- Your work will directly contribute to delivering a seamless, secure, and best-in-class user experience for our employees, customers, and partners
- Develop and oversee a service delivery framework to ensure IAM and security solutions are consistently aligned with business objectives
- Partner with Engineers to design, implement, and manage IAM and Security Engineering services, ensuring they are scalable, reliable, and secure
- Establish governance, metrics, and SLAs to measure and enhance service performance
- Collaborate with cross-functional teams, including IT, Compliance, Legal, and Business Units, to align IAM & Security Engineering strategies with organizational needs
- Ensure continuous improvement in IAM and Security Engineering tools by leveraging automation, analytics, and emerging security technologies
- Own the incident response process related to IAM and Security Engineering tools, ensuring swift remediation and minimal disruption
- Drive vendor management and strategic partnerships to optimize IAM and Security Engineering technology investments
- Act as a thought leader in IAM and Security Engineering, providing guidance on regulatory compliance, risk mitigation, and best practices
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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