Senior Front End Engineer, Intercom
Team Web
More information about location
2+ days a week in office
The modern customer communications platform
Be an early applicant
The modern customer communications platform
1001+ employees
Be an early applicant
More information about location
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- We’re seeking an experienced and motivated Senior Front-End Engineer to join Team Web and play a key role in shaping the future of our website
- 7+ years of experience in front-end development, with expertise in JavaScript, HTML, and CSS
- Expert in front-end frameworks such as React, Next.js, Tailwind
- Proficiency in CMS platforms (such as Contentful) and marketing tools (e.g. Google Tag Manager)
- Experience in CI/CD tools (such as CircleCI) to streamline and automate development workflows
- Experience with A/B testing and familiarity with analytics tools to drive data-informed design and development decisions
- Strong understanding of responsive design principles, cross-browser compatibility, and web accessibility standards (WCAG)
- Knowledge of front-end performance optimization techniques and best practices for fast-loading, responsive websites
- Experience in writing tests for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress)
- Strong problem-solving skills and the ability to work independently and as part of a team
- Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
What the job involves
- Our company website is the centerpiece of our brand, the public source of truth about Intercom's products, and the number one driver of leads for our demand generation team
- Intercom.com sits at the intersection of awareness, product marketing, demand, and support
- In this role, you will lead the development of responsive, accessible, and user-friendly interfaces that reflect our brand and exceed user expectations
- You’ll work closely with brand and UX/UI designers, product marketing, and product managers to translate design mockups and user requirements into high-quality code
- Design, develop, and maintain complex front-end solutions, ensuring they are scalable, performant, and optimized for all devices
- Collaborate with cross-functional teams to deliver seamless user experiences by translating design prototypes into code and ensuring back-end integration
- Lead and contribute to front-end architecture decisions, ensuring consistency and maintainability across the codebase
- Implement responsive, accessible, and high-performance UI components using HTML, CSS, and JavaScript frameworks like React, Next.js and Tailwind
- Optimize website performance by applying best practices in front-end development, including lazy loading, and efficient asset management
- Stay current with emerging front-end technologies and trends to continually improve our development processes and user experience
- Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end
- Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team
Salary benchmarks
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
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