Systems Engineer, Thrive
Spanish/English Speaking
5 days a week in office
Outsourcing technology for cybersecurity, cloud, networking & IT
Posted today
Outsourcing technology for cybersecurity, cloud, networking & IT
1001+ employees
Posted today
5 days a week in office
1001+ employees
Company mission
To be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
Role
Who you are
- Thrive is seeking an enthusiastic, personable, and qualified Systems Engineer to join our support team
- 2+ years providing end-user support for current PC desktop, application software and user server administration
- 2+ years troubleshooting and repairing personal computers in a corporate networked environment
- 1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred
- 1+ years providing white glove IT support
- Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
- Maintain a high level of world-class customer service/professionalism to a wide range of customers
- Enthusiastic individual with professional appearance and strong drive to provide quality support with a “can do” attitude and the ability to be energetic all times
- Articulate technical information and convey to non-technical people
- Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
- Working collaboratively and cohesively in a team environment is critical to this role
- Excellent attention to detail and multi-tasking ability
- Excellent problem solver; able to prioritize and coordinate between tasks
- Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices
- Must have 2+ years of experience with the below incidents/requests related to, but not limited to the following:
- Mail Application/Exchange/Office 365 issues
- In depth knowledge of various operating systems (Mac-OS, Windows)
- Installing and configuring computer hardware operating systems and applications
- Active Directory – account creation/modification and password resets
- Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
- Microsoft Office Suite 2007 and beyond
- Experience with anti-virus technologies and troubleshooting
- Client VPN setup and troubleshooting
- Network and connectivity troubleshooting
- Bachelor’s Degree, Technical Degree or equivalent work experience
What the job involves
- This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments
- This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems
- The Systems Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate
- The Systems Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair
- This individual will communicate to the IT Coordinator for problems that cannot be resolved
Our take
Founded in 2001 as an IT service, Thrive has grown into an end-to-end solution for cybersecurity and Cloud offerings, helping businesses to evolve digitally and securely. Its services are used by the aerospace, social housing, education, retail and other industries.
Thrive has expanded its operations across North America, the Asia-Pacific, and Europe through more than 20 strategic acquisitions. Although it operates in a crowded field of Customer Experience and digital transformation companies, its numerous awards and robust portfolio have sustained its success for over two decades.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Comprehensive Benefits Package
- Paid Annual Leave and Holidays
- 401K and Company Match
- A Learning Company
- Smart and Diverse Environment
- Annual Company Events
- Flexible Schedules
- New Employee Referral Program
Company HQ
Foxborough, MA
Articles
Leadership
Rob Stephenson
(CEO (Not Founder))Previously the Principal at 19 Technologies and was on the Board of Directors for Xand, formerly Access Northeast.
Salary benchmarks
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