Senior IT Specialist, Saronic

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Minimum of 7 years of experience in IT support, systems administration, and network management
• Proven experience managing complex IT projects and leading technical initiatives
• Proficiency with ServiceNow platform administration, workflows and design
• Confirmed experience with operating systems such as Windows Server, Linux, and macOS
• Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Knowledge of security principles and practices, including firewalls, VPN’s, EDR, MDM, SIEM, Identity and Cloud management
• Experience with backup and disaster recovery and implementation

Desirable

• Saronic is seeking a highly skilled and experienced Senior IT Specialist to join our dynamic IT team
• The ideal candidate will have a broad range of IT knowledge, with expertise in systems administration, network management, technical support
• This role requires a proactive professional who can manage complex IT projects, troubleshoot advanced technical issues, and contribute to the continuous improvement of our IT infrastructure
• As the Senior IT Specialist, you will play a critical role in protecting Saronic from and mitigating risks to our groundbreaking ASV technology
• Systems Administration:
• Manage and maintain both on-prem and cloud servers, including installation, configuration, and updates
• Monitor system performance to ensure high availability and reliability
• Implement and oversee backup and recovery solutions
• Network Management:
• Support and maintain LANs, WANs, and other networking systems
• Support network security and compliance with company policies
• Troubleshoot network performance issues and implement solutions
• Technical Support:
• Provide advanced technical support to internal users, resolving complex hardware and software issues
• Develop and maintain IT support documentation and procedures
• Mentor junior IT staff and provide training as needed
• Audio-Visual (AV) Support:
• Manage and support AV systems, including setup and troubleshooting of conferencing equipment
• Coordinate AV requirements for meetings, presentations, and events
• Stay updated on the latest AV technologies and recommend improvements
• ServiceNow Administration:
• Administer and maintain the ServiceNow platform, including IT Service Management (ITSM) modules
• Develop workflows, automate processes, and customize ServiceNow applications to meet organizational needs
• Provide user support and training on ServiceNow functionalities
• IT Projects:
• Lead and manage IT projects from planning to execution, ensuring timely delivery and alignment with business objectives
• Collaborate with cross-functional teams to assess technology needs and recommend solutions
• Evaluate and implement asset management to improve efficiency and visibility
• Security and Compliance:
• Ensure the security of IT systems and data through adherence to security policies and best practices
• Participate in the development and enforcement of IT policies and procedures
• Stay current with emerging threats and implement measures to mitigate risks
• Vendor Management:
• Coordinate with external vendors and service providers to procure IT equipment and services
• Manage relationships and contracts to ensure optimal service delivery and cost-effectiveness
• Documentation and Reporting:
• Maintain detailed documentation of IT systems to include SOP’s
• Prepare reports on system performance, incidents, and project status for management