Customer Success Executive, MOTORS

• We’re looking for an empathetic, patient, customer-focused, commercially minded individual with strong technical abilities who displays the following attributes
• Driven and highly motivated to ensure customer loyalty and satisfaction
• A passion for speaking to new people and building relationships
• A proactive approach
• Great communication skills – Excellent written and spoken communication
• A solution-orientated approach to problems
• A highly organised approach to your work
• A customer-first approach

• We are currently seeking a Customer Success Executive, a role in which you will be a supportive partner for our customers at every stage of the buying process
• Focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals
• Adopting a customer-first strategy, the customer success team own end-to-end management of customer queries and complaints and provide product performance and best practices to our car dealers
• Developing customer relationships to promote growth and retention, delivering outstanding customer service
• Send and follow up on insights, news- letters etc. Including product updates, and facilitate training for existing customers
• Champion and promote the brand and products in an effective manner
• Educate dealers on performance to reinforce value
• Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries
• Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction
• In-depth knowledge of all internal administrative and operational systems and processes
• Well-informed of industry insights and competitors
• First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
• Support with ad hoc projects where necessary
• Support sales by identifying commercial opportunities and threats
• Be the voice of the customer, feedback internally customer sentiment

• Discretionary Bonus
• Pension Scheme (up to 9% Employer Contribution)
• Employee recognition scheme with great financial prizes ££
• 25 days holiday per year growing with length of service
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave
• Free counseling and support (for when you might need it)
• Private Healthcare Insurance
• Private Dental insurance cover & Cashback
• Online private GP service
• Generous sick pay support
• Life assurance policy (x4 Life Assurance)
• Social & Inclusion Calendar - packed with events
• Free food and beverage in our office locations

Used car marketplace MOTORS has had quite the journey, having been founded by a partnership between the Daily Mail and General Trust before its acquisition by Cox Automotive and, subsequently, Gumtree. Now, it’s an independent used car marketplace that hosts hundreds of thousands of used cars, as well as reviews, guides and advice.