Product Success Associate, Jigsaw
$60-70k
+ Equity
More information about location
3 days a week in office
Design tool for the professional services industry
Open for applications
Design tool for the professional services industry
101-200 employees
Open for applications
$60-70k
+ Equity
More information about location
3 days a week in office
101-200 employees
Company mission
To transform the creation, manipulation, and presentation of the full spectrum of business diagrams - making diagramming easy, quick, and visually impactful.
Role
Who you are
- To be a phenomenal Communicator - you’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams
- To be a problem-solver, you thrive diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently
- Technical aptitude, you don’t need to be a coder, but you love to tinker with tech and keep up to date on new technical trends, experience with Azure, SQL, Web Dev tools, Terminal & CMD will be highly advantageous
- To be organised & methodical, you keep calm under pressure and thrive in fast-paced settings managing multiple tasks simultaneously
- A relentless service mindset, you love helping people, anticipating needs and delivering world-class experiences to every user, client or colleague
- A hunger for growth: You want to build a scale-up from the inside and welcome challenges. You want to grow your skillset in new ways
What the job involves
- As a Product Success Associate, you’ll be our frontline hero, solving problems for our users as a member of our New York based team
- This is a fast-paced, high-impact position where you’ll spend approximately 80% of your time supporting users and 20% collaborating with internal teams
- You will be helping our clients - primarily from legal, accountancy, consulting, and financial sectors to get the most value from our platform, while also providing crucial feedback that shapes the product
- Over the first 12 months, you’ll evolve into a technical, autonomous operator who can tackle almost anything when it comes to resolving support queries
- Handling high-volume, high-velocity customer interactions – responding to inquiries, troubleshooting issues, and solving real-world problems which address user frustrations. Ensuring their needs are met with both efficiency and empathy
- Working on product initiatives – providing feedback on product development, identifying common customer needs, and contributing to feature launches
- Being the glue between Product and Business Development – ensuring alignment between what customers need and how our platform evolves
- Contributing to Jigsaw’s reputation as a world-class support team – Your support will contribute directly to customer satisfaction and retention, ensuring our clients continue to choose Jigsaw as their go-to platform. Exceptional service is one of our unique selling points, and you’ll help maintain that reputation by providing best-in-class support
Our take
In the landscape of business operations, the creation and communication of intricate diagrams pose a significant challenge. Traditional tools often fall short in terms of speed and aesthetics, making it time-consuming to produce visually impactful representations of deals, business flows, corporate structures, and more. Businesses face the need for a solution that not only accelerates the diagramming process but also enhances the visual appeal and clarity of these representations to align with modern standards of communication.
Enter Jigsaw, a solution addressing the shortcomings of traditional diagramming tools. Jigsaw is revamping the creation, manipulation, and presentation of business diagrams, offering an experience characterised by speed, aesthetics, and data accessibility. With the ability to build diagrams up to 40 times faster than conventional products, Jigsaw enables users to design complex graphics, turning them into live presentations or collaboration tools.
Moreover, Jigsaw serves as a centralised hub for all diagram-related information, allowing users to easily track, search, and modify data points associated with their diagrams, providing a solution to the challenges posed by traditional diagramming tools.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Chip, Design Lead
Our mission
Solve customer problems creatively by fostering trust and collaboration. Craft impactful solutions that improve users' lives.Insights
39% female employees
Company
Employee endorsements
Nice people
"Everyone's so motivated, supportive, and open to collaborating. There’s such positive energy in the office - it genuinely feels like I’m coming in..."
Funding (1 round)
Apr 2024
$15m
SERIES A
Total funding: $15m
Company benefits
- Mental health support and counselling sessions
- Travel reimbursement for core days
- Professional development budget
- Choice of ClassPass, Puregym or gym reimbursement
- Private medical insurance
- 21 days annual leave
- 401k match
Company values
- Ownership over empire
- Growth requires grit
- No drama, great karma
Company HQ
Shoreditch, London, UK
Articles
Leadership
Travis Leon
(Co-CEO)Travis practised at a Magic Circle law firm before moving into banking, and then co-founding XRef with Stephen. After its acquisition, they helped build the Litera conglomerate before an exit in 2019.
Stephen Scanlan
(Co-CEO)Stephen was an Investment Funds Lawyer for ten years at a top international firm. They founded XRef with Travis, the automated proofreading company which was successfully sold to Litera in 2016.
People progressing
A law graduate, they first joined Jigsaw as a Product Associate and worked their way up to APAC Lead in just over 3 years.
A law graduate, they first joined Jigsaw as a Junior Operations Executive and worked their way up to Chief of Staff in less than 3 years.
People breakdown
39%
61%
Female
Male
Last updated on 19 August 2024
Salary benchmarks
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Diversity, Equity & Inclusion at Jigsaw
Catherine Alani (Chief Operating Officer)
- We recognise that a diverse team encourages the right conversations and challenges how our products work and who they work for. By creating an inclusive culture where people from different backgrounds and experiences can thrive, we are all better equipped to design and deliver solutions that meet the needs of a wider range of users.
- We want our hiring processes to be fair, transparent and accessible to the widest range of people. We never want people to be put off applying because they don't meet 100% of the listed criteria, and we never want someone to be deterred if they might need us to make a small change to the process so they can showcase their capabilities to the fullest.
- We appreciate that asking for accommodations during the interview process is daunting, and requires vulnerability when you don't know us yet. You do not need to tell us why you are requesting accommodations. Please email your recruiter to discuss and arrange accommodations. For example, this could be anything from audio transcription compatible video conferencing to an interview time that fits around childcare.
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