Customer Success Manager, OpenPayd
More information about location
4 days a week in office
Financial services infrastructure
Open for applications
Financial services infrastructure
101-200 employees
Open for applications
More information about location
4 days a week in office
101-200 employees
Company mission
To help businesses overcome the challenges relating to banking and payment services.
Role
Who you are
- Have at least 4 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, Gaming / FX Providers)
- Min. 10 years experience within Client facing role
- Experience working directly with customers from a variety of backgrounds
- A basic understanding APIs
- Proficiency in Microsoft Office
- Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
- Proficiency in CRMs – Salesforce preferably
- A general understanding of Foreign Exchange
- A general understanding of Bank Transfer
- A general understanding the Fintech industry
- A general understanding of PSD2
- A willingness to engage with customers and to go above and beyond to deliver
- Ability to drive projects and lead operational efficiency through proposing new solutions
- Self-driven & motivated individual
- Strong understanding of Salesforce reporting and client management
- Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level
What the job involves
- Maintaining a portfolio of existing or new corporate customers
- Managing the delivery of issues solved by the operations team
- Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
- Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
- Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
- Capturing new customer requirements in order to improve revenue and satisfaction
- Monitoring client communication channels and proactively assisting customers
- Liaising with other departments where appropriate to deliver end-to-end client success
Salary benchmarks
Our take
OpenPayd was founded with a simple belief: that every business, not matter its size or budget, should have access to top-notch payment and banking services tailored to their needs. As an API-first Banking as a Service provider, OpenPayd offers businesses a suite of affordable, high-quality banking and payment solutions designed to fuel growth and streamline operations.
What sets OpenPayd apart is its ability to empower businesses to easily expand into global markets. By connecting clients to its robust banking and payments infrastructure, OpenPayd enables quick and efficient international scaling. And its API-driven approach also allows businesses to seamlessly embed financial services directly into their products, creating a seamless user experience.
With the surge in demand for embedded finance and open banking solutions, OpenPayd is strategically positioned to lead the way. Already, the company has secured key partnerships with major players like eToro, and Yapily, setting the stage for a future of exciting growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance: Stay in tip-top shape, with health insurance from Vitality for every employee
- Wellbeing Perks: Live better with our wellbeing perks and programmes, designed with you in mind
- Annual bonus scheme: We are always focused on rewarding great performance in the team
- Personal training budget: We’ll give you the tools, training and support you need to grow professionally
- Hybrid work model - 3 days office based: We operate on hybrid work model - 3 days office based & 2 days working from home
- Social volunteering day: Give back to the community, with a social volunteering day every year
- Early Friday finish: Start your weekend early, with a 4pm finish every Friday afternoon
- Extra birthday leave: Enjoy an extra day off for your birthday, so you can celebrate (or just relax)
Company HQ
Old Street, London, UK
Leadership
Iana Dimitrova
(CEO)Joined OpenPayd on the General Counsel in 2017 before becoming CEO in 2018. Previously the Head of Legal Affairs at Paysafe Group and a Legal Associate at Penev.
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