Human Resources Manager, Zum

• As Zūm's Human Resources Manager, you're excited about fostering an environment where employees feel great about where they work and what they do
• You take pride in resolving conflicts, advising leaders, and developing programs that uplift and enable our employees to do their best work
• Reporting to the Head of HR - Field Operations, you have a get things done mindset and the desire to take on a broad range of People initiatives in support of our Field Operations organization
• 5+ years of experience in an HR or employee relations related role
• You have independently led employee relations investigations from initial intake through investigation and case closure
• You are comfortable partnering with managers on performance management; advising on strategy, proper documentation and communication, and employment decisions
• A background in advising managers on employee misconduct, due process and progressive discipline, and recommending the appropriate corrective actions
• Experience doing all of the above for a multi-location unionized workforce
• Very comfortable serving as the first point of contact for employees and managers on all human resources related issues
• Experience supporting onboarding and offboarding of employees
• Understanding of basic employment law and a willingness to expand your knowledge on federal and state employment laws
• Strong analytical skills—you can interpret data, identify trends, and make informed recommendations
• Exceptional communication skills—you know how to explain policies and processes in a way that makes sense to employees at all levels
• Proficiency in HRIS systems
• Willingness to travel up to 20% of the time to our multiple field locations

Desirable

• This role can be based in Redwood City, CA or Los Angeles, CA
• Serve as the front line support for our employees—investigating employee concerns, partnering with on-site leadership to resolve employee issues, and building our employees relations practice
• Develop and maintain our repository of employee relations cases and performance management documentation
• Develop and execute strategies that drive greater employee engagement and reduce overall employee concerns and performance challenges
• Stay ahead of federal, state, and local employment laws, ensuring we are compliant in our practices and processes
• Create training programs for managers on investigations, performance management and proper documentation
• Maintain a working knowledge of our Collective Bargaining Agreements (CBAs) in relation to progressive discipline, leaves of absence, and termination processes
• Support Leave of Absence and workplace accommodations requests, including intake of employee requests and partnering with outsourced support services as needed to create a positive employee experience
• Partner with People Operations, Legal, and Payroll to ensure our processes and practices are aligned, understood, and known to our employees
• Help make our processes and policies easy to understand by working with front-line managers to develop clear, concise materials and lead informational sessions to help employees understand how we work at Zūm
• Engage with employees on escalated, complex questions or issues, ensuring a positive experience
• Analyze our current onboarding and offboarding process for field employees, identify opportunities for enhancement, and drive continuous improvement of the onboarding and offboarding process
• Work with People Operations, Recruiting, and Field Operations on aligning hiring forecasts and proactive management of the onboarding program
• Build trusted advisor relationships with managers, staff, employees, and our internal partners; ensuring seamless administration and top-tier service
• Collaborate with HR, Payroll, and Legal to streamline processes and ensure smooth operations
• Act as the primary escalation point for complex employee relations cases, ensuring resolution and employee satisfaction