Head of Customer Success, Cadmus
EMEA
2 days a week in office
Online written assessment platform
Be an early applicant
Online written assessment platform
21-100 employees
Be an early applicant
2 days a week in office
21-100 employees
Company mission
Cadmus is committed to improving teaching and learning in Higher Education.
Role
Who you are
- You have worked in higher education, EdTech, or similar industry
- Experienced in customer success / full ownership responsibility for managing customers
- Enthusiasm for learning to design and deliver engaging training sessions or workshops
- Aptitude for building positive relationships with individuals in various settings
- Interest in developing and evaluating assessments that support learning objectives
- Detail-oriented approach to problem-solving and a desire to provide excellent user support
What the job involves
- Reporting to the Chief Revenue Officer, our Head of Customer Success (EMEA) leads the (non-technical) implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment
- This role combines educational leadership, project management, and relationship-building across diverse stakeholder groups
- You will - both directly and as Head of a talent-rich team - guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across institutional ecosystems
- Pioneer the Cadmus Journey: Lead the full, end-to-end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars
- Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high-impact stakeholder enablement across central administration and academic faculties
- Champion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation
- Design the Future of Pedagogy: Facilitate high-level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change
- Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth
- Inspire Academic Excellence: Design and deliver cutting-edge, high-impact training and professional learning programs, grounded in the latest evidence-based teaching practices, to empower educators
- Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success
- Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post-semester review sessions to continuously drive organic adoption and elevate teaching quality across departments
- Build and Empower a World-Class Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement
- Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise
Application process
- Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions
Our take
As the world digitally transforms, slow-to-change practices - such as higher education assessment methods risk getting left behind. Cadmus's platform implements secure, online written examinations that uphold academic conduct and plagiarism standards whilst embedding support and improving student experiences.
Though assessment reform is no new concept, Cadmus's tech-first approach is a breath of fresh air for educators struggling to scale these reforms across whole institutions. As a participant of the Global Victoria EdTech Innovation Alliance, the company will see its solution tested at the University of Melbourne, Swinburne University of Technology, and University of Manchester, gaining insights into the impact of its approach and where it may be taken in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
May 2023
$0.4m
SEED
Total funding: $0.4m
Company benefits
- Work where you want
- Learning budget
- Laptop + tech
- Stock purchase
- Plenty of fun social stuff!
Company HQ
CBD, Melbourne, VIC
Leadership
Herk Kailis
(Founder & CEO)Former Entrepreneurial Fellow and Researcher at the University of Melbourne, with a Master's degree in Mechanical Engineering.
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