Senior Software Engineering Manager, ServiceTitan
$202-270.2k
+ An annual bonus; + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$202-270.2k
+ An annual bonus; + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Most of your work will be leadership and management focused but you will be expected to guide the technology decisions of your team and contribute as needed (sometimes you may be asked to get your hands on the keyboard and other times you may be asked to code review)
- 3+ years of experience managing small to medium software development teams preferably in an agile environment
- 5+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)
- 10+ years of industry experience
- Lead a team of software engineers in support of ServiceTitan’s infrastructure and services; Be an example for all engineers to provide leadership with a focus on problem solving via automation
- Own end-to-end uptime metrics with a focus on “lights-on” mentality to maintain mission critical systems for our customers
- Improve reliability in all realms of infrastructure including systems availability, monitoring, metrics, load balancing, performance, and deployments
- Own cloud infrastructure
- Own and improve CI/CD process, systems management, fail-over procedures, and creating redundancies at all levels
- Design, write, and own software to improve reliability, performance, latency, and availability of ServiceTitan’s world class application
- Be responsible for owning and improving all aspects of Cloud services (Azure, AWS, GCP), CI/CD, blue-green deployments, O/S (Linux/Windows), container orchestration, networking, load-balancing, service discovery, and security
- Expertise in C#
- Experience managing an engineering team supporting a 24/7 available web/Saas application at scale
- BA/BS degree in Computer Science or related technical field, or equivalent practical experience
- Experience with the Azure, Windows, Linux and other Microsoft software/services
- Experience leveraging cloud architecture, applying site reliability principles, and/or demonstrating sensitivity to operational concerns
- Demonstrated ability to debug, fix, and optimize code
- Full-stack troubleshooting skills across network, application, hardware, and distributed services layers
- Superb communications skills, both written and verbal
- Passionate about developing software to solving complex infrastructure challenges
- Excited about delivering a reliable, scalable, and performant infrastructure
- Highly motivated, smart, independent, and problem solver who thrives in a fast-paced, bottoms-up environment
- Intensely eager to meet the needs of our customers and deliver best-of-breed SaaS solutions
What the job involves
- We’re looking for a Senior Engineering Manager who will help us lead multiple squads within R&D at ServiceTitan as a manager of both managers and senior individual contributors
- We require thoughtful, proactive leaders who support their teams, encourage exploration, and drive accountability through results
- We also desire those who partner well with Product and Project Managers, Designers, and stakeholders as we run cross-functional agile teams
- The very best candidates can also balance rapid iteration development cycles with high product quality expectations and who are innovative and comfortable with ambiguity
- Take end to end accountability for multiple squads (teams) project deliverables
- Mentor and guide managers and senior individual contributor engineers within your squads and occasionally assist your peers cross-team to ensure cohesive solutions
- Help your team to improve their performance as measured by both output (work commitments completed, and outcomes - positive customer impact); while holding or raising the quality bar
- Collaborate with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks and blog posts) and screening (HackerRank tests) in order to further support the global growth of the engineering organization
- Communicate effectively with developers, product managers, customers, partners, and other leaders
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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