Senior Software Engineer, Berkshire Grey
Sustaining
Office located in Bedford, MA
Autonomous fulfilment robots
Be an early applicant
Autonomous fulfilment robots
201-500 employees
Be an early applicant
Office located in Bedford, MA
201-500 employees
Company mission
To help businesses succeed with AI-enabled robotics that transforms the way they thrive, compete and win.
Role
Who you are
- This role is ideal for someone who excels at root-cause analysis, works seamlessly across teams, and is driven to strengthen system reliability
- Bachelor’s degree in computer science, or related field
- 3+ years in software development or reliability engineering
- Strong coding skills in Python
- Experience in a fast-paced, agile environment
- Demonstrated ability to:
- Investigate and triage production issues end-to-end
- Analyze logs, metrics, and telemetry to pinpoint root causes
- Develop fixes or workarounds under tight SLAs
- Ship stable patches and rollouts with minimal disruption
- Communicate status and technical tradeoffs clearly to stakeholders
- Comfortable with:
- Linux (Ubuntu)
- Version control (Git)
- Issue tracking (Jira)
Desirable
- Master’s degree in CS, Robotics, or related field
- 5+ years solving reliability or sustaining challenges in production systems
- Familiarity with:
- Monitoring stacks (Elastic/Kibana, Prometheus/Grafana)
- Distributed in-code tracing frameworks (OpenTelemetry)
- Container orchestration (Docker, Kubernetes)
- Automated test frameworks (pytest, unit/system tests)
- Hands-on experience with robotic applications or other high-uptime systems
- Data-driven mindset: profiling, statistics, pandas
What the job involves
- As a Software Sustaining Engineer, you’ll be a go-to expert for keeping our codebase performant in production environments - driving improvements in mean time between failures (MTBF), mean time to recovery (MTTR), and Availability/Uptime
- You’ll partner with developers, QA, DevOps and field service to turn production data into actionable fixes, then develop and shepherd patches from code review into customer deployments
- Lead investigation of field and lab failures; own root-cause analysis and drive fixes
- Instrument code with metrics/logs; develop health checks and self-healing routines
- Design, build, test, and deploy hotfixes and maintenance releases
- Identify recurring issues; propose and implement design or process changes to raise MTBF and lower MTTR
- Work with development teams to bake reliability into new features; train support teams on diagnostics
- Maintain clear runbooks; track and report on reliability KPIs
Our take
The boom in eCommerce over recent years has created a need for increased productivity in fulfilment, with businesses needing to scale up to remain competitive. Berkshire Grey develops and supplies AI-powered robots for warehouses and fulfilment centres, delivering intelligent, mobile robots for supply chain process automation to increase throughput, lower delivery times, and reduce costs.
Setting up robotics systems can be very costly for companies, which is why Berkshire Grey offers a Robots as a Service (RaaS) model. This enables businesses to automate their processes without a large upfront investment. By using its robots, Berkshire Grey claims, businesses can reduce picking costs by 70-80% and increase throughput by 25-35%—impressive numbers that certainly make it a strong choice for interested parties.
Despite competition from Amazon Robotics and Fetch Robotics, Berkshire Grey has carved out a niche in the growing robotics market. In 2023, the company merged with SoftBank in a $375 million go-private transaction. This merger aims to strengthen Berkshire Grey's capabilities, streamline operations, and maintain a competitive edge. The merger with SoftBank will enable the company to better serve its customers with its disruptive AI robotics technology, driving efficiency in their operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2020
$263m
SERIES B
Apr 2016
$13.5m
SERIES A
Total funding: $276.5m
Company benefits
- Healthcare - Full medical, dental and vision. Life insurance, gym stipends and wellness programs
- Vacation - We value hard work and we like to have fun. Take time when you need it
- Recognition - Peer shout outs, achievement celebrations and leadership awards let you know you’ve made a difference
- Retirement - Stock options and generous 401(k) matching
- Nutrients - Lunch is delivered daily, a plethora of snacks, gourmet coffee, Soylent, and top-shelf beverages
Company HQ
Bedford, MA
Leadership
Tom Wagner
(CEO)Tom Wagner is the founder of multiple pilot activities and serves as an advisor to small companies and universities. Prior to Berkshire Grey, Wagner had the privilege of serving as the Chief Technology Officer of iRobot. Prior to joining iRobot, Wagner served as a program manager at the Defense Advanced Research Projects Agency (DARPA), the research and development agency of the US Department of Defense.
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