Senior Customer Success Manager, Flexera
IT management solutions
Posted today
IT management solutions
1001+ employees
Posted today
1001+ employees
Company mission
To maximize the value of technology for the world's tech buyers and sellers.
Role
Who you are
- You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling
- Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity
- Proven ability to maintain strong customer relationships and proactively grow them
- Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
- Self-starter, independent thinker, active learner
- Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)
- Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness
- Successful project management experience with budget ownership
What the job involves
- Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference
- Identify the potential risk of churn and develop strategies to mitigate
- Identify expansion opportunities (upsell and cross-sell) for Sales to develop
- Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments
- Maximize adoption of Flexera’s products and manage customer escalations (technical and business)
- Identify stakeholders at the account and establish relationships
- Proactively drive new value conversations
- Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
- Own an enablement and development plan for Customer Success
- Lead cross-functional projects of continuous improvement for the company
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. And since then has gone on acquisition spree of its own. Now the company boasts 50,00 customers worldwide and has offices across the globe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Competitive pay
- Retirement and employee investment program
- Health and wellbeing
- Student loan debt relief and tuition reimbursement
- Competitive time off, hybrid work and new-parent support
- Connection through ERGs, giving and celebration
Company HQ
Addison Township, Itasca, IL
Leadership
Jim Ryan
(CEO & President)Jim has been at Flexera since 1998, joining the team as a Senior VP of International Sales & Operations. Since then. he has held a number of roles, becoming CEO in 2016. He is also the co-founder of the Do Great Thing Initiative.
Elizabeth Lages
(Chief People and Culture Officer)El joined Flexera in 2004 as a VP of Telebusiness and Channel Sales (North America), since then she has held a number of roles and became Chief People and CUlture Officer in 2021.
Chris B. Andersen
(CFO)Prior to joining FLexera in 2025, Chris served as the CFO at Acquia for 7 years. He was also a VP of Finance at Akamai Technologies for 6 years and a VP of Finance & Chief Accounting Officer at Progress Software for 1 year.
Becky Trevino
(CPO)Becky previously worked at Snow Software in Various VP Product roles until it was acquired by Flexera in 2024. Prior to this, she spent 6 years at Rackspace in various roles, including Senior Director of Product Marketing.
Brian Shannon
(CTO)Prior to joining Flexera in 2021, Brian was the VP of Platform Engineering at ServiceNow. He also held VP roles at GE HEalthcare and API Healthcare.
Share this job
View 7 more jobs at Flexera